Central Power Front Desk

B. Manjula Devi Mobile No 636-***-****

Email: ***********@*****.***

Objective:

Looking for a challenging position in a well-known organization where I can contribute my experience and show the required skills for the job of Front Desk Executive, Admin and Billing Executive.

Education Qualification:

Bachelor's in Hospitality Management from National Virtual University of Peace and Education.

PUC with Science from Central Board.

SSLC from Karnataka Board.

Precise:

1. Proficient in word, excel and data manipulation.

2. Problem solving and time management skills.

Professional Exposure:

2010-2011 worked in Columbia Asia Hospital as Customer Care Executive.

2011–2016 worked in Central Power Research Institute as Admin.

2020- worked in Gyan solution as front desk officer.

2020 Sep-till date working in Rainbow Children’s Hospital Pvt Ltd as Guest Relationship Executive and Billing Executive Customer care.

Columbia Asia Hospital:

Handling incoming calls or inquiries from prospective customers or clients.

Assist customers effectively by solving customer disputes.

Provides customers additional information or explain services.

Discusses products offered and ensures customer satisfaction.

Complete supporting paper work and data entry as required.

Create and maintain service reports.

Central Power Research Institute:

Deal directly with customers either by telephone, electronically or face to face.

Respond promptly to customer inquiries.

Handle and resolve customer complaints.

Condt P.T.O)

-2-

Obtain and evaluate all relevant information to handle product and service inquiries.

Process orders forms applications and requests.

Organize work flow to meet customer time frames.

Communicate and coordinate with internal departments.

Manage administration.

Rainbow Children’s Hospital

Billing and processing of clients request.

Coordinating with team members and prioritizing the work.

Resolving disputes in billing and solving customer complaints.

Tactfully handles confrontational or stressful interactions with public queries.

Accurately captures customer in formation.

Maintaining stocks as per day to day activities.

Personal details

Date of Birth : 26th-Sep-1987

Father’s Name : T. Balakrishnan

Marital Status : Married

Gender : Female

Languages Known: Tamil, English, Kannada, & Hindi

Hobbies : Playing Carom & Listening to Music

Passport No : S8397578

Passport Validity : 08/11/2028

Address : #131 4thmain3rdcrossMunishwaraLayout

Vaderahalli MS Palya Vidyaranyapura, Bangalore-560097

Place : Bangalore.

Date : (Manjula . B)

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