DeAngelo M. Ealom

Tuttle, OK ***** 405-***-**** adrme6@r.postjobfree.com

Objective

To obtain a Government Contractor position where I can utilize my past experiences, knowledge and business degrees to heighten the agency’s growth and reputation.

Education

MASTER OF BUSINESS ADMINISTRATION 2022 KELLER GRADUATE SCHOOL OF MANAGEMENT

Major: Business Administration

Concentration: Project Management

BACHELOR OF SCIENCE 2015 DEVRY UNIVERSITY

Major: Business Administration

Concentration: Human Resource Management

Certifications, Skills & Leadership

CERTIFICATIONS

Fall Protection Training

OSHA 30 hours Training

Construction Quality Management for Contractors #784 through Army Corp of Engineers

SKILLS

Microsoft Office Products

Knowledgeable of Standard Operation Procedures

Able to Obtain Top Secret security clearance for Air Force tasks

Quality Control and Project Management Experience

Data Analysis and Business Analytics

LEADERSHIP

CEO – Loma Soul, LLC

Board Member – Evolve Foundation

Member/Past Secretary – Phi Beta Sigma Inc.

Member/Secretary – Prince Hall Mason

Mentor – Beta Sigma Kids

Experience

EDUCATION AND SUPPORT SPECIALIST OU/DHS APRIL 2021 – PRESENT $15/HR

Provides comprehensive customer assistance through in-bound phone support by conducting initial assessments, research and resolution. Navigates case management and database systems ensuring client confidentiality is maintained. Provides education and technical assistance for state agency customers regarding resources, programs, case details and associated follow-up requirements.

OWNER LOMA SOUL, LLC JUNE 2020 – PRESENT $0/HR (DUE TO COVID RESTRICTIONS)

Manages food cost and inventory. Maintains standards for food storage, rotation, quality and appearance. Ensures compliance with applicable health codes and regulations. Hosts catered events such as birthdays, office gatherings, et cetera by appointment. Develops and updates the menu and/or daily specials based on occasion, holiday, seasons or customer demand.

WAREHOUSE/FILE ADMIN MIDLAND MORTGAGE MARCH 2020 – JUNE 2020 $15/HR

Assisted with file inventory and materials across Midland Mortgage in preparations for COVID-19 shutdown. Packaged files and labeled boxes according to the guidelines of the company. Scanned the completed boxes to be recorded in a database. Updated logs and documentation for file boxes. Worked on a team to complete the file processing by the June 24, 2020 deadline due to COVID-19 shutdown. Reported damaged or missing file boxes to supervisors.

LOSS MITIGATION SPECIALIST MIDLAND MORTGAGE OCT 2019 – FEB 2020 $15/HR

Serviced and managed inbound and outbound collection calls. Maintained activities on all accounts and collected daily data on all delinquent accounts. Ensured all applications were completed without errors to progress the client’s avoidance of foreclosure. Logged in the company’s application stating the status of completion on a daily to keep the most accurate information on file. Adhered to company’s guidelines to assist with preventing foreclosure.

CAR SALESMAN DAVID STANLEY DODGE JUNE 2019 – JULY 2019 COMMISSION BASE

Served as the first point of contact between the customers and dealership. Demonstrated features and options on vehicles in inventory which often included test drives to customers. Utilized the marketing department to reach out to new and former customers both on the telephone and online. Attended morning sales meetings to stay up to date on the current revenue of the dealership and their intended goals. Promoted the company’s service and finance departments with buyers to ensure customer loyalty.

MAIL COURIER (TEMP) EXPRESS EMPLOYMENT MARCH 2019 – APRIL 2019 $12/HR

Coached and mentored entry-level mail courier personnel. Worked with a law firm to promptly and efficiently deliver critical documents to pre-determined locations. Managed multiple deliveries and pick-ups within a ten story office building. Performed high volume copy machines to bind and finish printing jobs. Handles highly sensitive and confidential documents while providing the upmost in quality work. Calculated charges for jobs performed and maintained billing logs.

PROJECT ENGINEER/QUALITY CONTROL $35/HR

COMANCHE NATION CONSTRUCTION MARCH 2018 – DEC 2018 (LAID-OFF)

Obtained top secret security clearance as a government contractor to access several locations on Tinker Air Force Base for construction projects. Attended training from Army Corp of Engineers and obtained a quality control/management certificate. Assisted with updating information on AF66 documents used for perspective meetings. Utilized systems such as Procore, RMS3, and Adobe to approve and disapprove submittals. Assisted project managers and quality control managers with creating submittals, inspecting project materials, creating daily and/or weekly reports for various projects.

ADVANCED NEGOTIATOR $13/HR

NATIONAL LITIGATION LAW GROUP NOV 2017 – MARCH 2018

Contacted creditors such as Chase Bank, Discover and Capital One, to settle accounts for clients at a percentage approved by management. Developed relationship with creditors, collections agencies and law firm to negotiate on clients’ behalf before a lawsuit was filed in the court system. Updated information with the company’s client relationship management system. Provided updates on clients account as new settlement offers were given.

CUSTOMER SERVICE REP-TIER II HERTZ, INC AUG 2017 – NOV 2017 $13/HR

Upheld company policies and standards by being knowledgeable in utilizing various resources in order to research discrepancies such as rates and mileage. Assisted customers with extending or changing a new reservation or one in progress. Developed a positive customer rapport with every caller by efficiently handling incoming calls about billing, rentals, or action steps for an accident.

CUSTOMER SERVICE REP-TIER II AAA INSURANCE JUL 2015 – AUG 2017 $17/HR

Assisted customers with policy documents and communicated changes or adjustments. Recorded all conversations with customers with details of inquiries or complaints and action steps that were taken. Discussed company’s products and services to better suit the needs of the customer. Analyzed customer’s complaints and recommended solutions with minimal supervision. Obtained underwriting and billing authority to provide solutions for the needs of all AAA members. Assisted claims department with policy questions to ensure the progressions of the motor vehicle accidents and homeowner claims.

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