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Customer Service Logistics Manager

Location:
Riyadh, Saudi Arabia
Posted:
July 04, 2022

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Resume:

ABOUT ME

Experience ** years in Supply Chain, Logistics

Office Admin with well-established organizations and expertise in all sorts of stock management including Inventory Control systems, Warehouse databases To acquire a career-oriented position in an organization of professional environment & to use my professional skills of mine to benefit the integrity of the firm. Serve in the organization with dedication and hard work. Key Strengths are as follows.

EDUCATION AND TRAINING

WORK EXPERIENCE

Yogendra Kumar

Sharma

Date of birth: 28/07/1974

Nationality: Indian

Gender: Male

CONTACT

LinkedIn: www.linkedin.com/

in/Yogendra-Kumar-

Sharma-1a4920185

Near Nadic Company Al

Mutanazah, OTTO Cold Store

22354 Jeddah, Saudi Arabia

adrmb3@r.postjobfree.com

+966-*********

01/11/2018 – 01/11/2019 – Satyabhama Niwas, 1st Floor, Kasturba Road Number 1, near Kasturba Police Chowki, Station, Borivali East, Mumbai, Mumbai, India

http://www.nibms.com

MBA in Supply Chain & Warehouse Management

Indian School Of Management & Studies

01/02/2016 – 31/07/2019 – Riyadh, Saudi Arabia

· Handle manpower (80 staff) including office staff, warehouseman, van drivers, and van helpers.

· Responsible for preparing and checking /arranging the shipping Invoices with the warehouse and sending them to transportation officers to make routes and send foodstuff to restaurants and customer facilities.

· Prepare and update container arrival schedule and coordinate with shipping line, clearance team, transporter, and warehouse team.

· Coordinate with customs broker and transporter to fulfill the store/sales requirements.

· Updating containers in the system and Discrepancy report to Purchase Department.

· Reports the damages with the Quality Team and insurance company and conducts insurance survey with a certified survivor.

· Responsible for maintaining the documents and other related records.

· Responsible for Product requirements and compliance

· To attend all department meetings and training whenever scheduled

· Perform regular physical inventory counting activities to ensure stock count & location accuracy.

· Keeping abreast of developments in Logistics, Stores, Shipping, Retail & Vehicle Maintain and arrangement of delivery

· Confident in his ability to make the right decisions. 01/02/2013 – 31/01/2016 – Riyadh

· Handle manpower (730 staff) including Sales Staff, Drivers, and Labors.

· Arrange to unload incoming shipments at the warehouse. Distribution Logistics Manager

Reman Logistics Services

Logistics manager

Gulf Catering Company (KAKO)

1 / 3

· Checking shipments against original order forms to ensure the accuracy of the orders.

· Inspecting the goods and their temperature to ensure there qua

· To coordinate and arrange the transportation for the goods from the warehouse to all stores or for customer delivery.

· To do inventory by location after replenishment. Trace and clear in case of discrepancies

· Work safely and effectively without presenting a direct threat to self or others using the method of total safety task instructions

·

01/08/2019 – CURRENT – Jeddah, Saudi Arabia

Recruits hire and train new warehouse employees. Coaches, counsels, schedules, and disciplines current warehouse employees as needed by enforcing policies and procedures.

Contributes to creating and recommending strategic plans and reviews to achieve operational objectives. Prepares and implements production and quality plans based on customer service standards. Resolves problems and identifies trends.

Forecast’s requirements prepare annual budgets, schedules expenditures, analyze variances and initiate corrective actions to meet the financial objectives of the warehouse.

Determines product handling and storage requirements to develop warehouse operations systems. Develops, implements evaluates, and enforces policies and procedures. Develops processes for receiving products, utilizing equipment, managing inventory, and shipping product.

Develops and implements effective warehouse layout that accounts for product flow, equipment, and product handling systems. Establishes follows and enforces safety standards and procedures in compliance with a healthy work environment and legal requirements. Develops protection and access policies and coordinates security patrols to keep the property secure.

Participates in ongoing education to update job knowledge. Liaise with customers, suppliers, and transport companies. A clear understanding of the company's policies and vision and how the operation contributes to these.

Monitoring staff performance and progress

Motivate, organize, and encourage teamwork within the workforce to ensure productivity

targets are met or exceeded.

Brief warehouse and logistics team daily

Visit customers to monitor the quality of service they are receiving. Maintain standards of health and safety, hygiene, and security in the work.

Strategically manage the operation in compliance with the company’s policies and vision

Initiate, coordinate, and enforce optimal operational policies and procedures.

Customer service policy and management

Communicate with customers and vendors.

Managing and processing Contracts on the sap system

Planning and managing transportation.

Warehouse Operations Manager

Otto Trading Est.

2 / 3

LANGUAGE SKILLS

MOTHER TONGUE(S): Hindi

OTHER LANGUAGE(S):

English

Listening

B2

Reading

C1

Spoken

production

B2

Spoken

interaction

B2

Writing

B2

DIGITAL SKILLS

Microsoft Office / Microsoft Excel / Microsoft Word / Outlook / Social Media / Google Docs / Skype / WMS / ERP/SAP

I hereby declare that the above information is true to the best of my knowledge.

Jeddah Saudi Arabia

01/03/2000 – 30/01/2013 – Mumbai, India

· Handle manpower (30 staff) including office staffs, Drivers, and laborers.

· Ensure goods are stored properly and at the right temperature.

· Set distribution goals and plan and manage distribution operations to achieve the set goals.

· Identify resources, perform workload assignments, and assist when required.

· Monitor team performances and provide feedback for improvements.

· Follow and enforce company policies and procedures.

· Address customer queries and ensures customer satisfaction.

· Develop distribution budgets and manage expenses within the budgets.

· Work with warehouse and transportation staffs to ensure timely and accurate deliveries.

· Maintaining a smooth working atmosphere even under pressure.

· Open to feedback regarding the scope of improvement personally and professionally.

Logistics and distribution manager

Maruti Tours, Travels & Distribution

3 / 3



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