Training Manager Supplier Quality

ALFRED SHEATS

Pennsville, NJ ***** 856-***-**** ********@***.***

Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Skills

Flexible and Adaptable

Analytical and Critical Thinking

Strategic planning

Policies and procedures

Staff Management

Creative merchandising

Financial Management

Coaching and mentoring

Sales and marketing

Operations management

Work History

Cage Shift Manager /Training Manager 11/2000 to Current Delaware Park Casino – NEWCASTLE, DE

Maintained customer loyalty to casino with expert and immediate handling of complaints. Oversaw money banks for tables and coordinated paperwork for transfers. Satisfied VIP clients with complimentary benefits to encourage continued gameplay. Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.

Monitored expenses, budgets and accounts to identify discrepancies. Interviewed, hired and trained new gambling floor workers. Addressed customer behavior or complaints head-on to maintain smooth and professional operations.

Coordinated staff schedules, rotations and breaks. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Accomplished multiple tasks within established timeframes. Prepared and recommended long-range plans for development of department personnel. Evaluated employees' strengths and assigned tasks based upon experience and training. Evaluated report data to proactively adjust and enhance operations. Cross-trained existing employees to maximize team agility and performance. Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Established and updated work schedules to account for changing staff levels and expected workloads.

Onboarded new employees with training and new hire documentation. Applied customer feedback to develop process improvements and support long-term business needs.

Conducted monthly inventories of raw materials and components on work floor. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Training Manager 10/2007 to 12/2010

Delaware Park Casino – NEWCASTLE, DE

Conducted orientation sessions and organized on-the-job training for new hires. Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.

Delivered new employee onboarding and training sessions via . Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Managed new employee orientation training process

Coordinated ongoing technical training and personal development classes for staff members. Trained new hires to perform cross-training exercises with experienced workers. Led daily, weekly and monthly coaching, counseling and feedback sessions. Managed new employee orientation training process

Department Manager 03/1997 to 11/2000

Ames Department Stores – DOVER, DE

Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions. Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.

Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations. Communicated with managers of other departments to maintain transparency. Reconciled daily sales transactions to balance and log day-to-day revenue. Education

High School Diploma 05/1988

Dover High School - Dover, DE

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