Manager, ophthalmic technician assistan,Customer Service Foster Parent
Resume:
**.************@******.***
Auburn, Illinois 62615
SUMMARY
Motivational leader and
organizational problem-solver with
advanced supervisory, team
building and customer service
skills. Experience stepping into
roles and quickly making positive
changes to drive company
success. Focused on using
training, monitoring and morale-
building techniques to maximize
employee engagement and
performance.
SKILLS
• Marketing
• Staff development
• Project management
• Sales Techniques
• Friendly, positive attitude
• Customer service
• Critical thinking
Jacilyn Andrews
EXPERIENCE
February 2021 - Current
Manager Bard Optical Springfield, IL
October 2019 - September 2020
General Manager Eyemart Express LLC Marion, IL
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
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Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
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• Repaired and adjusted frames to meet customer needs. Recommended specific lenses, coatings and frames to suit individual client needs.
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Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
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Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
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Used hands, heat and tools to bend and shape frames to fit customer's face.
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Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
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Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
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Pretested patients prior to optometrist examination assessing pressures, visual acuities and Autorefraction.
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• Prioritized and organized tasks to efficiently accomplish service goals. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
•
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
•
Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
•
• Repaired and adjusted frames to meet customer needs. Recommended specific lenses, coatings and frames to suit individual client needs.
•
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
•
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
•
Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
•
Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
•
Pretested patients prior to optometrist examination assessing pressures, visual acuities and Autorefraction.
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• Managed client frame selection processes and walked through lens March 2010 - August 2018
Business Owner Jaci's Daycare Pawnee, IL
April 2010 - July 2018
Cook/Server Pawnee Public Schools Pawnee, IL
May 2004 - September 2009
Optician US Vision Springfield, IL
options.
Conducted special tests such as field of vision assessment, OCTs and pachymetry.
•
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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• Prioritized and organized tasks to efficiently accomplish service goals.
• Ordering all supplies and medical supplies.
Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
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Checked finished lenses for conformance to order specifications, quality and customer needs.
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Communicated with parents and fostered strong professional relationships.
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Monitored compliance with state, federal and company regulations, standards and requirements.
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Inspected facility and activities to monitor safety, sanitation and procedures.
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Oversaw daily activities and programs to educate and socialize participants.
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Established and enforced modern educational standards to support student needs.
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Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
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• Prepared salads, appetizers and garnishes to assist kitchen staff. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
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• Provided exceptional service to high volume of daily customers.
• Provided sauces and drink refills requested by customers. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
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Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
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Plated food and assessed plate presentation to maintain highest standard of food quality.
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• Cleaned dishes with detergent, rinsing and sanitizing chemicals.
• Rearranged tables and chairs, located or rolled extra silverware. Sold and recommended Eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
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Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
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Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
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• Scheduled appointments, verified insurance coverage, maintained May 2004 - September 2009
Restaurant Waitress Pawnee Restraunt Pawnee, IL
accurate patient records and assisted with preliminary testing. Investigated and resolved customer complaints and adjusted and repaired customer Eyewear.
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Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
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Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon Eyewear availability.
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Used hands, heat and tools to bend and shape frames to fit customer's face.
•
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
•
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
•
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
•
Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
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Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
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• Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
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Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
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• Provided exceptional service to high volume of daily customers.
• Stocked server areas with supplies before, during and after shifts. Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
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Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
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Completed opening and closing checklists to facilitate smooth restaurant operations.
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EDUCATION AND TRAINING
August 2003
GED
Marion High School, Marion, IL
CERTIFICATIONS
• Food Handlers Certification - 2015
• Licensed Foster Parent - 2019
• Licensed Ordained Minister 2020
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