Account Manager

Colleen Guilderson

** ******** ** ********, ** **360 339-***-**** *************@*****.***

Education

BA COMMUNICATION MAY 2014 SOUTHERN NEW HAMPSHIRE UNIVERSITY, MANCHESTER NH. Major: Communication Minor: Public Relations

Skills Microsoft Office Suite, CRM, Oracle, OneDrive, OnTrak, Content, Sevenfifty, and Netsuite. Experience

ACCOUNT MANAGER LATITUDE BEVERAGE COMPANY BOSTON, MA NOV 2019- MARCH 14 2022

● Plan and execute a daily route of in person sales calls, managed 120 accounts

● Survey Latitude products currently placed in the account and take inventory of all stock, and provide store manager/ buyer with information

● identify opportunities in the account for new placement of Latitude products

● Meet with buyer decision maker to take order, deliver professional presentation

● Prospect for new business/accounts on a regular basis CORPORATE MASS MARKETER MARTIGNETTI COMPANIES TAUTON, MA FEB 2017- NOV 2019

● Build and refine suppliers’ wine and spirits presence at retail establishments.

● Completes monthly supplier-based incentives including shelf, window, cold box, and floor displays.

● Works with sales rep to help keep track of inventory

● Completes tastings monthly

● Helps share brand and product knowledge with store managers or customers. CONCIERGE HOTEL COLUMBIA, TELLURIDE, CO DEC 2015-OCT 2016

● Greet guests as they arrive and depart. Check guests into their rooms.

● Coordinate and manage requests for special arrangements before arrival.

● Take reservations over the phone and email.

● Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

● Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customer’s complaints and providing advice and recommendation based on customer needs.

WAITRESS FLORADORA SALOON, TELLURIDE, CO AUG 2015-MAY 2016

● Present menu to customers, answer queries about it, and make suggestions if necessary.

● Take orders and serve patrons food and beverages.

● Memorized restaurants' wine and liquor stock and meals they should accompany, leading to daily alcohol sales.

CUSTOMER ADVOCATE TELERIK INC. WALTHAM, MA MAY 2014-JULY 2015

● Processed sales orders: issued quotes, invoices, processed payments (credit card/check/bank transfers)

● Provided customers’ with their license key and assisted with licensing related issues

● Responded to in-bound customer sales inquiries: answered all pricing and licensing related questions, extended evaluation licenses, thanked customers, and responding to other first level sales inquiries

● Triaged customer queries: escalating concerns or complaints related to the sale, licensing or pricing of Telerik’s products to the appropriate team

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