Customer Service Medical Assistant
Resume:
Rebecca Gilbert
Cohoes, NY *****
adrm7i@r.postjobfree.com
Hard working, eager to learn, conscientious, organized and professional, with excellent communication and inter-personal skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Care giver
Horizon Home Care & Hospice - Troy, NY
November 2019 to Present
Clean cook and I also do the shopping
Registration/Swabber
Metro health staffing for Regeneron - Rensselaer, NY September 2021 to March 2022
Register patients for PCR test and swab for PCR test it was a contract job that ended PCA Personal Care Assistant
Troy adult home - Troy, NY
April 2019 to September 2019
Pass meds clean help patients
Stocker
Target - Latham, NY
November 2017 to March 2018
Stock groceries
Stocker
Walmart - Latham, NY
May 2017 to November 2017
Stocked all shelves and reset shelves
Medical Assistant
St. Peter’s family health - Albany, NY
March 2012 to January 2013
Checked patients in and out pulled records faxed copy answered phones sent records to storage Cleaner
Environmental Services Systems (ESS) - Rensselaer, NY July 2008 to October 2008
Dust vacuum sweep mop
Cook
McDonald's - Wynantskill, NY
August 1999 to October 2001
I cooked and prepared the food
Education
Associate in Medical assistant
Mildred Elley School-Albany Campus - Albany, NY
September 2010 to March 2012
High school diploma or GED
Troy High School - Troy, NY
September 1998 to January 1999
Associate
Skills
• Pallet Jack
• Excel (Less than 1 year)
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Basic math
• Meal Preparation
• Vital Signs
• Experience Administering Injections
• Caregiving
• Patient Care
• Medical Office Experience
• Laundry
• Guest services
• Cashiering
• Medical Receptionist
• Home Care
• Medical Records
• Insurance Verification
• Computer literacy
Certifications and Licenses
Driver's License
June 2017 to September 2022
Certified Clinical Medical Assistant (CCMA)
Assessments
Reliability — Familiar
October 2019
Tendency to be dependable and come to work
Full results: Familiar
Spreadsheets with Microsoft Excel — Completed
July 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Customer Service — Familiar
November 2020
Identifying and resolving common customer issues
Full results: Familiar
Customer Service — Familiar
November 2020
Identifying and resolving common customer issues
Full results: Familiar
Attention to Detail — Proficient
November 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Retail Customer Service — Proficient
November 2020
Comprehending and responding to retail customer needs Full results: Proficient
Basic maintenance and repair — Proficient
November 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Expert
March 2022
Responding to customer situations with sensitivity Full results: Expert
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Expert
March 2022
Identifying and resolving common customer issues
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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