Customer Service Representative

Erwashundah Jacobs

***** ******* **. **********, **** 44094

Home Phone: 440-***-****

******************@*****.***

Career Summary: With a combined 15 years of leadership, managerial, administrative, computer skills, marketing, customer service, Human Resource, financial management, budgeting, program planning, activities coordination, policy implementation and practices, I plan to accomplish obtaining a long term position with a company that has room for advancement. I believe my skills can be an asset to any company based on my experience, educational and skilled background. I will prove my ability by applying myself as needed, working hard to help increase company profit and bottom-line while maintaining company guidelines and procedures. I describe myself as a leader, self-motivated, team player, conscientious, multi-tasker, self-starter, hardworking, approachable, efficient, professional, well organized, someone who cares about employees, willing to work along side associates to get the job done, willing to go above and beyond for the benefit of all those involved and looking for an employer who values the same.

Summary of Qualifications

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The skill to effectively establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

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Proven ability to efficiently direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

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Highly motivated self-starter with strong reading comprehension, active listening, critical thinking and speaking skills.

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The managerial skills to effectively oversee activities directly related to making products or providing services.

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The leadership to efficiently manage staff, preparing work schedules and assigning specific duties.

Systems and Tools

Customer relationship management CRM software and People soft

Vanguard Software Vanguard Sales Manager

Computer Literate Computer Programming

Internet browser software

Web browser software

Spreadsheet software

MS Programs

Skills and Abilities

Excellent Reading Comprehension

Outstanding Critical Thinking

Excellent Organizational Skills Excellent Communication Skills

Judgment and Decision Making

Excellent Time Management

Employee Relations Experience

Work History

NoStaticRadio

Media Marketing Director

LKAK Contracting & Trucking LLC

Administrator/Business Advisor

Creative Minds

Administrator/ Co-Director

The Genus Tree Corp

Business Advisor/Board Member

Phil the Fire

Human Resource /Payroll Clerk

Marc Super Store

Customer Service Representative

The Lure Bistro

Front House Manager

Education

John Adams High school: Cleveland, Ohio

1993

High school Diploma

Computer Science

2000

Cuyahoga Community College

Early Childhood Education

2003

Cleveland State University

Colorado Technical University 2014

Special Training and Certificates

Masters Business Administration and IT

CPR/ First Aide

2002

Cleveland State University

Communicable Disease

2002

Cleveland State University

Business Concepts/Fundamentals

2009

Colorado Technical University

Business Management

2010

Colorado Technical University

Project Planning

2011

Colorado Technical University

Marketing 2013

Colorado Technical University

Information System Security 2013

Colorado Technical University

Clubs Honor Society, Cum Laude, CTU Alumni Club, Career Services and Networking, Social Concepts

And Diversity, Technology Community Club, PTA HEAD START (President) and many others.

Achievements Dean’s List (2008-2011, GPA 3.9) (Ending GPA 3.80)

(2012-2014, GPA 4.0)

Honor Society (2016)

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