Assistant Medical Customer Service

Lisa Bradford

*** * ***** ****** ******, GA ***** 706-***-**** **************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

oAcademic Honors Recognition / Honor Roll.

oWell-organized, manages time and priorities in multi-task environments.

oEffective problem solver, able to assess situation and identify solutions.

oPromote teamwork through demonstrated behaviors, leadership, and effective communication.

oMicrosoft Office: MS Excel MS Word MS PowerPoint MS Outlook MS Teams MS Access MS Publisher.

oComputer Softwares: Zoom Skype Adobe.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Simply LB&RB Foods & Crafts – Athens, GA 01/2022 – Present

Owner / Retail Sales / Customer Service

oCreate and sell home décor crafts.

oTake custom orders, collect payments, and provide excellent customer service.

oResponsible for the financial success and smooth operation of the business.

The Classic Center Athena, GA 08/2021 – Present

Housekeeper

oKeep facilities in clean and orderly condition.

oMaintain building by performing minor and routine maintenance and repair.

oNotify management concerning major repairs.

oObserve appearances and conditions of premises and equipment.

Stay at Home Parent Athens, GA 05/2019 – 08/2021

Homemaker

oEnsured household duties were completed and managed household budget.

oCoordinated medical care, meals, and social activities.

oRemained deadline-oriented and reliable while adjusting priorities and managing time wisely.

oProvided encouragement, support, and access to activities that enabled the development of skills.

Pruitt Nursing Home Athens, GA 03/2018 – 05/2019

Housekeeper

oProvided a variety of services and duties to ensure the sanitation, infection control, and cleanliness of the facility.

oRetrieved, sorted, folded, and distributed resident laundry.

oMaintained and assured resident privacy and confidentiality.

oFollowed required safety operating procedures and adhered to company regulations.

The Classic Center Athena, GA 03/2016 – 03/2018

Housekeeper

oCleaned and cared for facility in order to ensure it was maintained in a safe and healthy manner.

oMaintained storage areas and cleaning equipment, materials, and supplies in a safe and orderly manner in order to ensure the safety of staff and the public.

oPerformed other related duties as required.

Volunteer experience includes 1+ year as a Volunteer Usher at The Classic Center in Athens, GA

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