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Customer Service Claims Manager

Location:
Johannesburg, Gauteng, South Africa
Posted:
July 06, 2022

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Resume:

Personal Details

Full name: Mpumelelo Patrick Mkhalipi

ID Number: 800**********

Nationality: South African

Residential address: No 141 Kwartel Road Birchleigh, Kempton Park.

Marital status: Single

Languages: IsiXhosa, English, and Sotho

Home Number: 011-***-****

Cell Number 072-***-****

Driver’s license: Yes

Computer packages: Word, Excel

Soft skills: Good communication, Committed, Loyal,

Good industry knowledge

Availability: Immediately

Educational Details

School: S.T Francis Finishing School

Qualification: Matric

Year: 2001

Subjects: English, Afrikaans, Xhosa, Mathematics, Biology, Physical Science

Educational Details Continued...

Institute: Tshwane South College

Qualification: Engineering Studies - N3

Year: 2005

Majoring subjects: Motor and Diesel Trade theory

Industrial Electronics

Engineering Science

Current studies: N4

Institute: Voice Clinic

Qualification: Telepesonality and customer service

Programmer Certificate

Year: 2007

Institute: College of Digital Photography

Qualification: Digital World of Photography Certificate

Year: 2009

Career History

Company: BEQFIN

Industry: Motor Industry

Location: Johannesburg

Position: Spares and Logistics Controller

Job description & duties:

Open Job Cards

Supply parts to repairer for repairing company stock

Request courier company to uplift spares from supplier

Banking

Inventory Control

Buyer

Courier of parts and logistics around the company premises and dispatch sending orders to courier companies for up-liftment of goods.

Dealt with different suppliers on behalf of the insurance company regarding their good in transit claims.

Dealt with clients regarding purchasing of the company stock.

Reference:

Operations Manager: Wisani Mabasa

Telephone Number: (011-***-****

Company: HCV (Pty) Limited

Industry: Heavy Commercial Insurance

Location: Johannesburg

Position: Claims Auditor

Job description & duties:

Authorizing Claims

Requesting Payments

Adjusting Parts Prices

Requesting Salvage

Appoint Assessors

Settlement Figures for Third Party

Negotiating CIL Payment

Authorize claims within the turnaround time of 48 Hours.

Handle all quotes from different suppliers - checking the markup and adjusting quotes accordingly

Updated the spread sheet on monthly basis and spares savings cost to company

Dealt with the glass companies according to the quality standard and workmanship to our client’s vehicle.

Requested salvage from the repairer on behalf of the insurer

Arrange meetings with the assessors to discuss what is expected of them regarding assessing client vehicle.

Dealt with third party claims to resolve settlement and requesting releases on behalf of the insurer.

Also negotiated agreement of loss with client for cash in lieu settlement.

Also look for consistency of the claim with possible repudiation.

Dealt with salvage contractor regarding update on salvage control, and negotiate shot payment to supplier regarding salvage which is not received.

Requested bulk payments to suppliers according authorization upon receipt of invoices and singed requisition for management.

Finalized claims once everything has been paid.

Dealt with portfolio managers regarding their difficult client.

Went out on the field looking for potential client and selling policies.

References:

Claims Manager: Meshack Baloyi

Contact Number: 078-****-***

CURRENT POSITION

Company: Savannah Coachworks

Contact Person : Andile Ebbie

Industry: Motor Industry

Location: Gauteng Pta

Dates: Current

Position: Store Manager & Estimator

Job description & duties:

Responsible for receiving, storing, assembling, packing and/or unpacking of goods as well as delivering goods from the store.

Loading and/or unloading of vehicles and/or trucks.

Affixing postage stamps to letters, parcels and other articles.

Assembling boxes.

Carrying and/or moving goods.

Collecting of cash in the case of a C.O.D. sale or accepting written orders.

Delivering or conveying letters, parcels messages or goods.

Hanging of clothing, packages or other goods on rails or in gondolas, racks or shelves.

Marking or stencilling of goods.

Making Return for Credits (RFC)

Credit notes

Allocating all stock to the correct jobs

Ordering of all stock, consumables and job parts

Motor Vehicle Accident quotations and damage repair estimates

Reference:

Team Leader. Andile Ebbie

Contact Number: 071-****-***



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