Associate Lead Customer Service

STEPHANE KABRE

Decatur, Georgia 678-***-**** adrm04@r.postjobfree.com

linkedin.com/in/stephane-kabre

SUMMARY OF QUALIFICATIONS

● Currently enrolled in a 13-week intensive computer and engineering program with hands-on technical support training, resulting in obtaining the Google IT Support Professional certificate

● Computer Engineering Technology certify from Georgia Piedmont Technical College

● 4+ years of customer service experience, leading teams, training, problem solving RELEVANT SKILLS

● Microsoft Office 365, Technical Support & Troubleshooting, Ticketing System

● Operating Systems Installation, Software Installation & Configuration

● Customer Service experience, Sales experience, Communication skills

● C++ programming language, Arduino Uno, Multisim, Circuit analysis EDUCATION

Merit America Online

Google IT Support Professional Certificate June 2022

● IT skills developed: troubleshooting, customer service, networking, operating systems, systems administration, security (aligns with updated CompTIA A+ certification objectives)

● Completed hands-on technical coursework covering Microsoft 365, Excel, Windows 10, ServiceNow ticketing system, fundamental cloud concepts, PC maintenance and performance Georgia Piedmont Technical College Decatur, Georgia Computer and Electrical Engineering Certificate May 2022

● Maintained and troubleshooted electrical device( scanners, printer, fans, etc)

● Learned to use test & measurement instruments(voltmeter, multimeter and more)

● Built and analyzed circuit using multisim, performed electronics devices troubleshooting PROFESSIONAL EXPERIENCE

Amazon Stone Mountain, Georgia

Associate Lead September 2021 – Present

● Train 20-30 new hires and transfers each week to use scanners, report issues, and maintain safety

● Analyze daily performance metrics of associates to provide feedback regarding efficiency, accuracy, etc.

● Lead demonstrations of efficient packaging, minimizing damage…for lean process improvement

● Use correctly and safely a variety of hand tools and cutting equipments to carry out job duties

● Ensure the correct label are place on all the packages Sam’s Electrical Decatur, Georgia

Electrical and Computer Engineer March 2019 – July 2021

● Wrote code for multiple institution using C++ language

● Repaired and replaced faulty electrical parts(light bulb, switches, fuses,etc) for at least 3-5 people daily

● Maintained a reliable electrical system for the Orleans Apartment for a 6 months contract

● Built and analyzed circuits for non profit organization like America For Christ Ministries at no cost

● Wired electrically over 20 property for one of the biggest real estate company in georgia Keller Williams D&K Suit Atlanta, Georgia

Associate August 2018 – March 2019

● Constructed merchandise displays and set up signage for promotional events to increase sales

● Followed procedures for all systems including counts, markdowns, re-tickets and inventory control

● Helped customer on the floor by making recommendations and answering their questions

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