CASSANDRA MCPHERSON

BARTENDER SERVER BANQUET-RESTURANT

D E T A I L S

PHONE

480-***-****

EMAIL

adrlxh@r.postjobfree.com

S K I L L S

Customer Service

Leadership and Teamwork

Flexibility and Adaptability

Ability to Multitask

Craft cocktail creation

Banquet

Event Coordination

P R O F I L E

Energetic Banquet Server with three years part-time experience at a prestigious catering company working at high profile events, including celebrity weddings and royal banquets, Enthusiastic team player, with a proven record of providing exemplary client service and going the extra mile for guests. Familiar with various banquet settings, including plated, reception and buffet-style events. E M P L O Y M E N T H I S T O R Y

Bartender/ Server, Vine and Hops Scottsdale

Jun 2020 — Jul 2021

Maintain proper and adequate set-up of the bar on a daily basis Preparing alcoholic and non-alcoholic beverages for bar and restaurant patrons per our menu's specifications •

Mixing fresh ingredients to prepare cocktails •

Checking patron's ID to confirm legal drinking age • Restocking bar supplies and alcohol inventory •

Complying with food and beverage regulations

Responsible for maintaining stock, cutting and storing all fresh fruit and vegetable garnishes, juices, and other perishables daily to insure product quality

• Handled food with sanitation and safety in mind.

• Helped to increase customer return rates by providing excellent customer service at all times.

• Maintained up-to-date knowledge of all retail promotions. Banquet/Event Server, Premier Staffing Los Angeles May 2018 — Mar 2020

• Carry plated dishes from the kitchen are to the banquet hall

• Assist with the venue set up, placing tables and chairs in the correct spots, adding décor items, and set tables following instructions from the team leader.

• Set up dishes at the buffet area taking care to execute correct presentation and placement of individual food items such as bread, cheeses, appetizers, fruits and vegetable displays

• Run food from the kitchen to the banquet hall on demand

• Take care of sanitation and safe handling of food and beverages during the course of each event

• Notify the Banquet Supervisor of any problems guests are experiencing or when there is a line build-up at the buffet station causing guests to wait longer than five minutes before their food is being dished up

• Take orders from guests and patrons for beverage items such as spirits, wines,. and cocktails

• Serve pre-plated meals to patrons and clear the tables between each course serving

• Responsible for topping up water canisters and jugs of fruit juice and bowls for handwashing between courses

• Responsible for venue clean up after each event, packing away tables, chairs, and linen as well as loading trucks with décor items and equipment

• Assist in kitchen clean up after each event, soring leftover food items and washing dishes and cutlery

Server/Trainer, Darden Resturants Multiple

Jan 2016 — Apr 2018

• Making knowledgeable suggestions on food and wine pairings

• Assisting management with food and supply inventory

• Training new servers and facilitating shadow days

• Making suggestions on food and wine pairings, trying to upsell when appropriate

• Assisting management with duty coverage and supervision

• Worked to ensure a positive and hassle-free customer experience.

• Identified and maximized sales opportunities, and increased customer retention rates.

• Handled food with sanitation and safety in mind.

• Helped to increase customer return rates by providing excellent customer service at all times.

• Maintained up-to-date knowledge of all retail promotions.

• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

• Settled any customer disputes in a professional and pleasant manner.

• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.

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