HEATHER ALVES

Chowchilla*****

209-***-****

Passionate Shift Manager with hands on experience managing day to day operations. Efficient professional with 10 years’ experience in customer service improving service and facilities workflow. Effective communicator skilled at coordinating with team members. Ready to offer leadership abilities to take on a new role in the medical field.

EXPERIENCE

05/2011 – 01/2020

SHIFT MANAGER, Mcdonalds

Excelled in every position held within the store.

Backed up front line support.

Trained and mentored new employees to maximize team performance.

Supervised employees and oversaw quality compliance with company standards for food and safety.

Consistently exhibited a calm demeanor during periods or high volume or events.

Kept employees operating productively and working on task to meet customer and business needs.

12/2005 – 05/2008

FRONT OFFICE RECEPTIONIST, Darin Camarena Health centers

Register patients for appointments.

Verify patient insurance coverage.

Schedule and cancel appointments.

Data entry.

Medical records.

EDUCATION

CURRENT

CERTIFICATE, San Joaquin valley college, Visalia, ca

Currently working on getting my certificate for medical assisting. Currently have a GPA of 3.84

CPR first aid certified.

JUNE 2006

ASSOCIATE OF SCIENCE, san joaquin valley college, fresno, ca

Held a GPA of 3.65. HIPPA Certificate

SKILLS

First Aid/CPR

MS Office

Inventory Counts

Clerical Support

Training/Mentoring

Team Work/Collaboration

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