Customer Service Front Desk
Resume:
Felicia Short
Washington, DC *****
adrlx6@r.postjobfree.com
Versatile and highly efficient sales professional specializing in customer service and inventory management, seeking
employment in the District of Columbia metropolitan area. Authorized to work in the US for any employer
Work Experience
Lead Concierge
NFC Amenity Management - Washington, DC
July 2021 to Present
• Standing and greeting residents and guests according to company standards
• Maintaining ownership of the process of resolving resident and guest complaints
• Interact with all residents, showing genuine appreciation
• Provide knowledgeable and comprehensive information about the surrounding areas
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns
• Assist in the scheduling of move-ins and move-outs
• Scheduling and facilitating deliveries and residents' moves.
• Monitoring surveillance cameras
• Monitoring and securing the lobby • Walking the premises to ensure that the highest standards are being maintained
• Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, event planning, pet walking, housekeeping, grocery delivery, etc.
• Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors
• Facilitating realtor and potential buyer visits
• Arranging airport and local transportation by establishing a network of competent and reliable companies
• Scheduling dinner reservations upon request
• Follow all company policies and procedures, including NFC grooming standards
• Maintain confidentiality of proprietary information and resident identification
• Enforcing safety procedures
• Logging and announcing visitors
Cleaner
Handy - Washington, DC
November 2017 to Present
• Clean, stock and supply designated areas
• Dusting, sweeping, vacuuming, mopping, sanitizing, etc.)
• Notify management of occurring deficiencies or needs for repairs
• Perform and document routine inspection and maintenance activities
• Carry out heavy cleansing tasks and special projects
• Stock and maintain supply rooms
• Follow all health and safety regulations
In-Store Shopper
Instacart Shoppers - Washington, DC
May 2019 to March 2021
• Manage quality communication, customer support and product representation for each client.
• Process online grocery orders, including making suitable replacements and communicating with the customer about any order changes or special requests
• Label and Stage oder in correct staging area for delivery driver pick . Service Desk Associate
Kmart - Oxon Hill, MD
March 2018 to October 2018
Responsible for driving sales results and achieving individual and store goals in line with company initiatives
• Responsible for promoting all brand initiatives (Credit, Reward, Email Capture, etc.)
• Balanced customer needs and assigned tasks simultaneously
• Organized and maintained sales floor and product displays
• Processed shipments and replenish the sales floor inventory as needed
• Handled customer purchases and transactions
Retail Associate
Ross Dress for Less - Oxon Hill, MD
March 2016 to June 2017
Responsible for driving sales results and achieving individual and store goals in line with company initiatives
• Responsible for promoting all brand initiatives (Credit, Reward, Email Capture, etc.)
• Balanced customer needs and assigned tasks simultaneously
• Organized and maintained sales floor and product displays
• Processed shipments and replenish the sales floor inventory as needed
• Handled customer purchases and transactions
Cashier
Checkers Drive-In Restaurants, Inc. - Washington, DC September 2011 to July 2015
• Handled cash, credit or check transactions with customers
• Scanned goods and collected payments
• Issued change, receipts, refunds, or tickets
• Redeemed stamps and coupons
• Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Made sales referrals and cross-sold products
• Resolved customer complaints
• Bagged items carefully
• Greeted customers when entering or leaving establishment
• Maintained clean and tidy checkout areas
• Kept reports of transactions
• Processed returns and checked to see if items were damaged Education
High school diploma or GED
ARE - Washington, DC
September 2001 to June 2004
Skills
• Customer Service
• Price Monitoring
• Inventory Management
• Display Design
• Register Operations
• Sales Projections
• Dispute Resolution
• Point of Sale Systems "The best way to find yourself is to lose yourself in the service of others."
• Mahatma Ghandi FELICIA SHORT adrlx6@r.postjobfree.com ~ 202-***-**** ~ Washington, DC WORK EXPERIENCE (continued) Kmart, Washington, DC
• (May 2016
• October 2016) Service Desk Associate
• Responsible for driving sales results and achieving individual and store goals in line with company initiatives
• Responsible for promoting all brand initiatives (Credit, Reward, Email Capture, etc.)
• Balanced customer needs and assigned tasks simultaneously
• Organized and maintained sales floor and product displays
• Processed shipments and replenish the sales floor inventory as needed
• Handled customer purchases and transactions Checkers, Washington, DC
• (September 2011
• July 2015) Cashier
• Handled cash, credit or check transactions with customers
• Scanned goods and collected payments
• Redeemed stamps and coupons
• Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Made sales referrals and cross-sold products
• Resolved customer complaints
• Bagged items carefully
• Greeted customers when entering or leaving establishment
• Maintained clean and tidy checkout areas
• Kept reports of transactions
• Processed returns and checked to see if items were damaged
• Issued change
• receipts
• refunds
• or tickets
• Cleaning Experience
• Cooking
• Food Service
• Kitchen Experience
• Laundry
• Merchandising
• Residential Cleaning
• Commercial Cleaning
• Retail Sales
• Serving Experience
• Front Desk
• Cash Handling
• Security
Assessments
Work Style: Reliability — Highly Proficient
December 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
June 2020
Responding to customer situations with sensitivity Full results: Proficient
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
June 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Customer Service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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