Professional Summary

Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Excellent record of promotion and recognition for going beyond call of duty. Conscientious criminal investigations team member bringing 18 years of achievement in evidence collection, suspect interviews and case documentation. Vigilant, meticulous and systematic in gathering data and following leads. Skillfully build rapport and thoroughly analyze encounters and scenes to support criminal prosecution of Hawaii Revised State and Federal Law cases.

Work History

Police Officer, 05/2004 – Present

Directorate of Emergency Service (DES) Fort Shafter Honolulu, Hawaii

Enforced traffic laws and ordinances through visual observation and radar speed detection. Apprehended suspects, read Miranda Rights and transported offenders to jail. Patrolled assigned areas to prevent and detect roadway crimes. Debriefed arrested individuals to collect important information for ongoing investigations. Conducted preliminary investigations at scenes of major crimes. Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways. Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected. Supervised crowds at busy events to prevent injuries and property destruction. Worked with investigations team to surveil and capture offenders for possession and distribution of illegal narcotics and prescription drugs. Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas. Supervised 24-hour police operation investigating civil disturbances on base. Prepared cases for trial and appeared to testify in court as witness. Directed logistical training procedures in accordance with military regulations. Documented and processed classified materials for [Type] unit. Engaged with local individuals and community leaders to discuss crime reduction strategies. Issued traffic citations and electronic tickets for violations of traffic laws. Answered emergency calls for help from citizens and business owners. Checked accuracy and integrity of collected information to identify optimal course of investigation. Secured crime scenes, gathered evidence and questioned witnesses. Validated evidence for admissibility and preserved evidence to be utilized court hearings. Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance. Coordinated swift and tactical responses to wide range of criminal issues. Developed organizational system for case records, reports, logs and agendas. Apprehended offenders and conducted interviews and interrogations. Gathered necessary information for court appearances and testified as witness under oath in court. Conducted thorough investigations of serious injury and fatality traffic accidents.

Work History

Safety and Security Officer 06/2006 – 05/2013

Castle Medical Center, Kailua Hawaii

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences. Monitored central alarm systems for fire, intrusion and duress alarms and responded to [Number] emergencies weekly. Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas. Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities. Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval. Conducted regular patrols of key areas to spot and control security concerns. Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building. Acted quickly during emergency situations to reduce opportunity for damage and injury. Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures. Reviewed both security camera footage and live feeds to spot trespassers and criminal activity. Moved throughout facility and among customers to remain aware of developing security situations. Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations. Guided periodic property safety inspections and oversaw remedial action for potential hazards. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Monitored employee activities, confirming compliance with security regulations. Identified violators and escorted departing personnel to guard against theft of property. Detailed security-related incidents into reports for dissemination to upper management. Warned offenders about rule infractions and violations and verbally evicted violators from premises. Contacted law enforcement in case of unauthorized persons, documents and materials. Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive. Participated in staff meetings, special events and professional development activities. Reported irregularities such as fire and safety hazards to maintenance. Inspected suspicious activities and monitored premises for criminal acts and rule infractions. Reported suspicious activities and persons to law enforcement.

Work History

Safety and Security Officer 08/2000 – 07/2006

Hilton Hawaiian Village, Honolulu Hawaii

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

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Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences. Secured personal and company goods against robbery, vandalism and illegal entry. Monitored central alarm systems for fire, intrusion and duress alarms and responded to [Number] emergencies weekly. Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas. Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval. Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities. Conducted regular patrols of key areas to spot and control security concerns. Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building. Permitted entry with escort for approved persons into secure locations. Acted quickly during emergency situations to reduce opportunity for damage and injury. Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures. Moved throughout facility and among customers to remain aware of developing security situations. Reviewed both security camera footage and live feeds to spot trespassers and criminal activity. Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates. Monitored employee activities, confirming compliance with security regulations. Identified violators and escorted departing personnel to guard against theft of property. Contacted law enforcement in case of unauthorized persons, documents and materials. Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive. Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

Work History

ATM Technician 02/1998 – 07/2000

Bank of Hawaii, Honolulu Hawaii

Diagnosed and troubleshot problems, repairing and restoring machines to peak performance. Documented changes and actions in computer-based tracking system. Evaluated systems according to predetermined checklist and noted issues. Streamlined communication repair processes to minimize day-to-day downtime and increase overall productivity. Explained diagnostic findings to customers and outlined repair or service options. Efficiently troubleshot and repaired ATM equipment to cut company costs and maximize productivity. Demonstrated increased knowledge of company products and equipment. Applied knowledge of standard equipment and manufacturer repair guidelines. Serviced ATM equipment for expedient repair and minimal downtime. Successfully maintain clean, valid driver's license and access to reliable transportation. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Work History

Alarm Technician 01/1994 – 02/1998

First Hawaiian Bank, Honolulu Hawaii

Installing and repairing alarm systems and ancillary equipment, such as cameras and motion sensors. Answering customers' questions about the system they're purchasing. Generating quotes for new service and ongoing maintenance. Scheduling install with customers and clients according to their availability. Reviewing installation documents and sharing the features and benefits of the system to customers. Performing regular testing to make sure the system continues to operate as it should and follows any regulations for the equipment. Programming equipment based on a client's needs. Routing cables outside and throughout a person's home or company's office complex to accurately set up the alarm. Construction and engineering, operations and maintenance of sensor alarm system. Input date such as: door contacts, window sensors, holdup alarms, motion sensors and bank personal contact information’s.

Education

Associate of Art: Computer of Information Science 01/1993

University of Hawaii at Manoa – Honolulu Hawaii

Education

High School Diploma: 05/1981

JB Castle High School – Kaneohe Hawaii

Certifications

CFR - Certified First Responder

Firearm Training - 18 years

System Security Awareness level 3

Accident Avoidance Course

Lean Six Sigma Awareness Training

OPSEC Training Module

References

Mary-Jane Bright Police Officer Traffic Investigator 808-***-****

Carlton Ingram Patrol Police Sergeant 808-***-****

Pedro Cruz Police Officer 808-***-****

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