Rochit Kalra

Strategic, highly driven Sales &

Operations Executive with 6+

years of proven experience

throughout sales, customer

service, workforce development,

and operations. an effective

employee and a team player who

is willing to impart my knowledge

and expertise with my colleagues.

Personal details

Rochit Kalra

adrlv8@r.postjobfree.com

91-971*******

C-7/234

Sector-7

Rohini

110085 Delhi

June 29th, 1993

Delhi

male

Indian

linkedin.com/in/rochit-kalra-

171b37a1

Skills

Strong adaptability to the working

environment

Good Communication &

Organizational Skills

Honest to duties and responsibilities

Focus approach keeping in view

Coordination in groups

Social media

Professional Summary

A Sales & Operations Executive with Proven record of searching out innovative, profitable solutions in challenging environments and leveraging strategies to realize superior results and consistent growth.

Often considered a calm person, I bring with me a patient & logical approach towards activities. My experiences during my academic journey and industrial exposures have imbibed in me a positive approach to life, which helps me to stay motivated, spread the positive energy and look forward to future endeavors. Worked in a dynamic environment whilst maintaining high quality standards, showed up a natural aptitude to develop good internal working relationships and a flexible work ethic.

Knack for picking things up quickly with a desire to continuously learn and improve. Strong commitment to team environment and dynamics. Seeking a position in an organization suited to my abilities and giving my best performance, which will benefit the company I join. To be a part of an organization wherein I can use my skills, strong educational background and my efficient interactive abilities, and to co-operate and work well with people. Work History

Customer Service Executive Jun 2019 - Present

Rolling Insights Pvt. Ltd., Delhi

• Handling web portal for backend operations

• Sales from fresh customers through inbound calls and online chat

• Worldwide customers-based support via inbound calls and online chat portal of telecom company

• Setting up their accounts after sales and completing the process

• Converting existing potential leads to increase profits

• Regular follow-ups with existing customers to ensure satisfaction for the products & services

• Customer relationship management & maintain monthly recurring renewal of purchased plans

• Providing technical support to existing customers when they’re facing any issues while using services

Sales & Operations Executive May 2017 - Sep 2018

B2B Hospitality Pvt. Ltd., Delhi

• Organize Conferences on Pan India level

• Co-ordination with 5/4/3 Star Hotels on Pan India basis

• Meetings & Negotiation with Director of Sales in Hotels regarding future National Medical Conferences

• Managing Inventory & Accommodation of Doctors in all the booked Hotels in City-Wide events at the time of City Sold-Out Dates of Conferences like PEDICON, APICON, CSICON, AICOG, IOACON, IANCON etc.

• Co-ordination with Pharmaceutical company's coordinators for smooth Operations

• Working on Travel Itineraries for Corporate Off-sites, Residential & Non- Residential queries etc.

• Travelling back-to-back during season time & working on future conference & events in Off-Season

• Actively handling Operations with expertise & perfection in work dedicatedly for client-servicing & company's profit margin perspective

• Meetings with Clients for Travel & Event Queries

• Holding experience of working under extreme pressure of Workload. CRM

Languages

English

Hindi

Hobbies

Games

Travelling

Watching online series

Executive Event Jul 2016 - May 2017

Manpower Group Services India Pvt. Ltd., Delhi

• Co-ordination with Event Agencies for Execution of Event

• Co-ordination with Mentors to conduct those workshops

• Announce Workshops on official website

• Room Booking & Travel Plan of Mentors

• Handling CRM queries

• Japanese MNC culture & punctuality

Internships

Event Executive May 2014 - Mar 2015

Witchcraft Events & Travel Pvt. Ltd., Delhi

• Operations, Productions & Client Servicing for Corporate Events, Offsite & Conferences

• Designed &Worked on various Party Themes, Guest Appearances & Celebrity Management

• Worked on Travel Itineraries, Day Picnic, Accommodating Delegates in 5 Star Hotels

Courses

Data Analyst Present

Data analysis course from Coding Invaders learning Google Sheets, SQL, Power BI, Statistics, Python

Education

Bachelor of Business Administration Jun 2015

Guru Gobind Singh Indraprastha University, Delhi, IN, Delhi Senior Secondary Examination Jun 2012

Abhinav Public School; C.B.S.E

Secondary Examination- Class X; C.B.S.E Jun 2010

Abhinav Public School

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