Work History

CYBER SECURITY

CONSULTANT

ELISHA

KODUA

Contact

Address

Kyle, TX, 78640

Phone

972-***-****

E-mail

adrlux@r.postjobfree.com

Skills

Risk mitigation strategies

Internet-facing project

Security regulations

compliance

Security logging

Security vulnerability

assessment

Security consultation

Password management

Developing security plans

Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Cyber Security Specialist

VRA SECURITY SYSTEM LLC, Cedar Park, United States Applied leading theories and concepts to

development, maintenance and implementation of

information security standards, procedures and

guidelines.

Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information

security.

Monitored confidential company data and

mitigated hacking through network systems

updates.

Managed anonymous online and phone-call tips,

implementing uncovered information into

investigation processes to solve cases.

Built relationships and fostered effective

communication with legal personnel to conduct

practical investigations.

Performed risk and vulnerability assessments and

provided results and recommendations to senior

management.

Managed data center system upgrades, delivering

better reliability and security for server hosting and enterprise applications.

Planned and oversaw configuration changes for

security infrastructure platforms.

Provided consultation and technical services on all aspects of information security.

2019-09 -

Current

Counseled senior-level management on current

privacy and security trends and recommendations

to mitigate risk.

Developed, implemented and documented security

programs and policies and monitored compliance

across departments.

Validated and verified system security requirements definitions and analyzed system security designs.

Monitored computer virus reports to determine when to update virus protection systems.

Performed risk analyses to identify appropriate

security countermeasures.

Conducted security audits to identify vulnerabilities. Developed plans to safeguard computer files

against modification, destruction or disclosure.

Reviewed violations of computer security

procedures and developed mitigation plans.

Recommend improvements in security systems and

procedures.

Monitored use of data files and regulated access to protect secure information.

Engineered, maintained and repaired security

systems and programmable logic controls.

Researched and developed new computer forensic

tools.

Customer Service Representative

HIS GOSPEL TRACTS DISTRIBUTION CENTER, KYLE, United States

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and

external customers.

Clarified customer issues and determined root cause of problems to resolve product or service

complaints.

Offered advice and assistance to customers, paying attention to special needs or wants.

Recommended products to customers, thoroughly

explaining details.

Answered customer telephone calls promptly to

2018-07 -

2020-11

avoid on-hold wait times.

Processed customer adjustments to maintain

financial accounts.

Collected and analyzed customer information to

prepare product or service reports.

Updated account information to maintain customer

records.

Responded to customer requests for products,

services and company information.

Used company troubleshooting resolution tree to

evaluate technical problems and find appropriate

solutions.

Provided primary customer support to internal and

external customers

Answered product and service questions, suggesting other offerings to attract potential customers.

Calculated correct order totals, updated accounts

and maintained detailed records for inventory

management.

Exhibited high energy and professionalism when

dealing with clients and staff.

Followed up with customers about resolved issues to maintain high standards of customer service.

Met customer call guidelines for service levels,

handle time and productivity.

Educated customers about billing, payment

processing and support policies and procedures.

Maintained up-to-date knowledge of product and

service changes.

Responded to customer requests, offering excellent support and tailored recommendations to address

needs.

Improved sales abilities and product knowledge on

continuous basis to provide optimal service and

achieve quotas.

Insurance Claims Specialist

Parallon, Irving, TX

Evaluated and settled complex insurance claims in

strict timeframes.

Worked with claims adjusters and examiners to

expedite processing in alignment with procedures.

2017-06 -

2018-07

Implemented improvements in manual and

electronic billing procedures.

Affirmed or denied coverage fairly based on

thorough investigations.

Followed up with customers on unresolved issues.

Utilized appropriate cost containment techniques to reduce overall claim costs.

Conducted full claim investigations and reported

updates and legal actions.

Escalated files with significant indemnity exposure to supervisor for further investigation.

Reported policy changes and company conditions

affecting customer satisfaction.

Modified, updated and processed existing policies. Verified client information by analyzing existing

evidence on file.

Prepared insurance claim forms or related

documents and reviewed for completeness.

Processed and recorded new policies and claims.

Reviewed outstanding requests and redirected

workloads to complete projects on time.

Presented insurance options to customers in order to close sales on new policies.

Coordinated with contracting department to resolve payer issues.

Checked documentation for accuracy and validity

on updated systems.

Collected premiums and issued accurate receipts.

Notified insurance agents and accounting

departments of policy cancellations and changes.

Maintained strong knowledge of basic medical

terminology to better understand services and

procedures.

Maintained confidentiality of patient finances,

records and health statuses.

Determined appropriateness of payers to protect

organization and minimize risk.

Resubmitted claims after editing or denial to

achieve financial targets and reduce outstanding

debt.

2014-11 - Department Manager

Walmart, Irving, TX

Developed empowering employee culture focused

on equipping employees to independently meet

customer needs.

Implemented process improvement to shape

organizational culture, optimize procedures for

higher efficiency and help company evolve and

grow.

Worked actively with management team to create

daily and weekly sales plans based on weekly sales trends.

Introduced new methods, practices and systems to

reduce turnaround time.

Formulated pricing policies by reviewing

merchandising activities and determining additional needed sales promotions.

Updated policies to reflect changing conditions and maintain optimal safety standards for all employees. Motivated associates to consistently deliver effective selling behaviors through coaching and recognition. Managed inventory and receiving operations to

maintain optimal stock levels and meet expected

demands.

Evaluated suppliers to maintain cost controls and

improve operations.

Achieved financial objectives by preparing annual

budgets, scheduling expenditures, analyzing

variances and initiating corrective actions.

Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

Prepared annual budgets with controls to prevent

overages.

Communicated with managers of other

departments to maintain transparency.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Kept employee workloads fair and balanced to

achieve objectives while maintaining high job

satisfaction.

Reconciled daily sales transactions to balance and 2016-09

Education

log day-to-day revenue.

Arranged sales incentives with store management

and vendor representatives to reward deserving

team members for exceeding expectations.

Bachelor of Science: Religion

Liberty University - Lynchburg, VA

2011-04 -

2014-10

Master of Science: CYBER SECURITY

MANAGEMENT AND POLICY

UNIVERSITY oF MARYLAND GLOBAL CAMPUS -

MARYLAND

2016-06 -

Current

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