Customer Service Sales Representative

NATALIIA TELEHINA

***-*** ****** **** adrltz@r.postjobfree.com 416-***-****

PROFILE

An ever-growing professional with a Master’s degree and a passion for economics. Bringing together financial knowledge and banking analysis to help customers through their financial journey. Strong multitasking skills and fast learning ability ensure quick contribution to customer service team. Effectively communicates with customers using a multitude of channels to provide world-class service with every interaction. Keen to continue contributing to the holistic customer experience within an organization that supports growth and development. PROFESSIONAL EXPERIENCE

Everest CARRIER Everest Transportation Transportation SALES REPRESENTATIVE Systems Systems is an asset-(Kyiv, based Ukraine; brokerage, created Chicago, with the USA) goal of providing a fair and reliable logistics June solution 2019 to – customers. Ongoing Strive to provide the best service in the industry and are on the clock 24/7 with sales and operations both in the U.S. and Ukraine.

• Develops relationships with new carriers to build business opportunities with prospective customers

• Manages and nurtures long-term relationships with current carriers to provide excellent service to our existing customers

• Identifies and negotiates competitive rates with carriers depending on current market rates

• Achieves daily individual and group sales goals through new customer and shipment opportunities

• Communicates and updates load details and shipment parameters to carrier dispatch and drivers throughout the lifespan of the shipment

• Monitors and manages progress of shipments daily to ensure coverage, on-time performance, and addressing any mid-transit issues

• Proactively prepares and communicates load statuses, issues, and concerns to sales representatives Hilton GUEST Al RELATIONS Hamra Beach OFFICER and Golf Resort (Ras Al Khaimah, UAE) January 2018 – April 2019

• Welcomed guests in a friendly and professional way by providing information about facilities, programs, and other services

• Immediately addressed customer complaints and suggestions

• Reviewed arrival lists to welcome guests, then prepared welcome folders with collateral (e.g., room service menus, area descriptions)

• Attended to special guests (e.g., VIPs) and answer their inquiries

• Provided information about amenities, venues, and promoted services to achieve sales goals through customer relationships

• Anticipated guest needs to build rapport with customers

• Achieved service certificate for providing exceptional guest service IceLand ADMISSIONS Water MANAGER Park (Ras Al Khaimah, UAE) September 2016 – December 2017

• Managed departments for Guest relations, Retail, and Ticket Counter, each team lead reported on sales and marketing through weekly meetings

• Developed admissions organizational strategies by contributing information, analysis, and recommendations to strategic direction, establishing functional objectives in line with organization

• Created, organized and reported on admissions financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances to increase sales and marketing on a quarterly basis

• Participated in educational opportunities through company courses, reading professional publication, and maintaining personal networks

Sherbank SALES MANAGER of Russia (VIP (Kyiv, SERVICE) Ukraine) May 2014 – June 2016

• Sold banking products (e.g., debit cards, credit cards, deposits, loans, bancassurance)

• Prospected and identified new leads and pitched to customers by quickly learning all bank products and services

• Provided VIP customer service to existing accounts through clear and professional communication

• Worked in corporate sales to get premium and HNI clients

• Strategized and implemented ways to achieve sales target

• Adhered to all the bank’s security, audit, and compliance requirements

• Developed expertise in: MS Office (e.g., Word, Excel, Power Point, Outlook), 1C, PCS, OnQ, Opera EDUCATION

Master of Banking September 2012- December 2013

National Academy of Statistics, Kyiv, Ukraine

Teaching Internship: Taught Undergraduates in Economic Psychology & History, Banking Analysis & Operations, Statistics

& Math Theory

Bachelor of Finance and Credit September 2008- May 2012 National Academy of Statistics, Kyiv, Ukraine

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