Customer Service Representative
Resume:
Carla R Kasmerchak
Mosinee, WI ***55
***************@*****.***
PROFESSIONAL SUMMARY
Experienced customer service professional.
Excellent telephone skills, ability to resolve customer's issues I. A calm and helpful manner.
Ability to train others on processes and procedures.
Communicate well with others and explain product.
SKILLS
Customer service
Listening
Training others
Problem solving
Computer skills
WORK EXPERIENCE
7/2019 to 3/2022 Salelytics
Wausau, Wisconsin
Customer service representative
* Check to ensure
that appropriate
changes were made
to resolve
customers' problem.
* Confer with
customers by
telephone to
provide information
about products or
services, cancel
accounts, or obtain
details of
complaints.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken.
* Refer unresolved customer grievances to designated departments for further investigation.
* Answer questions about records or files.
* Keep records of materials filed for removed, using logbooks or computers can generate computerized reports.
*Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.
10/2013 to 7/2019
EASTBAY/FOOTLOCKER
Wausau, Wisconsin
* Check to make sure that appropriate changes were made to resolve customers' problems.
* Complete contract forms, prepare change of address records, or issue order discontinuous orders, using computers.
* Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, as well as action taken
* Recommend improvements in products, packaging, shipping, service or billing methods and procedures to prevent future problems.
* Refer unresolved customer grievances to designated departments for further investigation.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
EDUCATUON
North central Technical College
Recipient of the Sigma Alpha Lambda Honor Society
Contact this candidate