Customer Service Sales
Resume:
Susan Martel
Begin Today! Open Availability!
San Bernardino, CA 92410
adrlsb@r.postjobfree.com
Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Vice President of Operations
Redefined Industries LLC - Rancho Cucamonga, CA
January 2016 to March 2020
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Orchestrated successful conferences and associated travel for speakers and attendees.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Met with top national and international executives on self-designed schedules both monthly and annually.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Created expense reports, budgets and filing systems for management team.
• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
• Researched, proposed and implemented vendor agreements to decrease costs and improve services.
• Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Trained junior office staff in correct procedures and reporting requirements.
• Worked collaboratively with auditors throughout reviews, offering assistance and clerical support. Store Manager
AmericanEagle - Ontario, CA
January 2011 to June 2016
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Completed point of sale opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Devised processes to boost long-term business success and increase profit levels.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Bolstered sales volume by implementing incentive program and initiating advanced employee training.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Analyzed and interpreted store trends to facilitate planning.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Approved regular payroll submissions for employees.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed inventory control, cash control and store opening and closing procedures. Education
High school diploma
Valley View High (Continuation) - Ontario, CA
February 1993 to June 1996
Skills
• SKILLS Supplymanagement Inventory control Contractadministration Staff training Performance improvement Policydevelopment
• Recruiting
• Profit & Loss
• Merchandising
• Management
• Employee Orientation
• Process Improvement
• Store Management Experience
• Operations Management
• Product Development
• Pricing
• Logistics
• Performance Management
• Team Management
• Interviewing
• Human Resources
• Retail Management
• Risk Management
• Research
• Computer Networking
• Production Management
• Negotiation
• Purchasing
• Financial Report Writing
• Strategic Planning
• Program Development
• Budgeting
• Forecasting
• Calendar Management
• Sales Management
• Change Management
• Sales Support
• Event Planning
• Business Development
• Communication skills
• Customer service
Assessments
Supervisory skills: Motivating & assessing employees — Proficient January 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
General manager (hospitality) — Proficient
January 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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