Mihaela A. Iancu

***** ********* ****** ** ***********, NM 87114

505-***-**** adrlrh@r.postjobfree.com

Objective

Seeking a position that will lead to advancement commensurate with my skills, experience and education. Would like a challenging opportunity to show my expertise and abilities to work at all levels. Looking for a long term relationship that will reward my employer and myself.

Skills Summary

Multi-discipline administrative specialist with a track record of providing exceptional customer service and support. Can interface with professionals and non-professionals of all levels.

Excellent computer skills and communication skills.

Capable of handling office operations, merchandising, sales support and customer service.

Tri-lingual ( English, Spanish, Romanian )

Education

Bachelor of Law and International Relations (February 1999) Nicolae Titulescu University – Bucharest Romania

Professional Experience

Patient Access Lead

Southwest Care Center (Nov.18, 2015 – 11/30/2021)

Interact in an honest, respectful manner with patients, employees, visitors and vendors.

Participate in departmental staff meetings and educational programs.

Provide direct and indirect clerical/appointment support to the clinical team.

Responsible for pre-registration, financial, appointment scheduling, and coordinating of all front office and registration functions for the clinical team.

Take initiative and responsibility

Attend all scheduled mandatory meetings and trainings

Greets and assists patients, their families and our guests as they arrive

Answer and manage calls on the phone system, including transferring calls to appropriate staff member.

Makes reminder calls for next day’s appointments, reschedule necessary appointments based on the providers requirements

Enter and track patient care as appropriate, using electronic scheduling software.

Scan client id and insurance cards needed for the accuracy of the information.

Keep track of all important messages that need to be accomplished in a timely manner

Schedule appointments for client

Protect and preserve confidential information and detail oriented, managing multiple tasks

Basic knowledge of medical terminology

Sales Support Specialist

World’s largest multi-channel consumer electronics retailer.

Best Buy Company Inc., Co. Albuquerque, NM (Feb. 2001 – 2015)

Communicated current sales/promotions, product functionality/operation, policies regarding payment/exchanges, and asset protection to co-workers and customers.

Assist the Merchandising Supervisor responsibilities in their absence.

Train team members in merchandising techniques and store policy providing motivational feedback and coaching.

Interpreter for customers that only speak Spanish.

Received “Employee of the Quarter” several times through hard work, loyalty and a strong commitment to excellence.

Administrative Assistant

New Mexico School of Music (Jan. 2015 – Nov. 18, 2015)

Maintain high level of professionalism by creating a positive work environment and a welcoming atmosphere for students, parents, teachers, co-workers, and visitors.

Understand and explain school programs, prices, policies, and procedures.

Collect and process payments.

Arrange a substitute teacher or cancel lessons if a regular teacher is absent.

Checking in/out students, collect and process payments

Prepare registration package for new students.

Schedule new students

Call student/parent after each first lesson ( next day )

Inform a teacher about any cancelation

Keeping office manager informed of what is happening at the locations

Maintain and update Google Docs/Drive documents

Enter new student contact and payment information to Mind Body. Keep it accurate and update. MindBody software knowledge

Coordinate, prioritize, and monitor the support functions for a variety of projects.

Attend and participate in professional group meetings and provide support to the department management.

Follow open/closing procedures

Business Analyst / Accountant

Romania’s public transportation system

Public Transportation Company Bucharest, Romania (Sep. 1987 – Nov. 2000)

Prepared accounting records and financial statements.

Provided and coordinated internal and external auditing services.

oAwarded bonuses for achieving accuracy of financial reports.

Translate documents from Romanian to English.

References upon request

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