Social Worker

LUCRETIA B. TILLMAN, MSW

Wadesboro, NC ***** 980-***-**** adrlqt@r.postjobfree.com linkedin.com/in/lucretiatillman Enthusiastic, detail-oriented Social Worker with progressive administrative experience in behavioral, medical, and social assistance to various clients, backed by a vision to positively impact their personal circumstances. Equipped with sharp interviewing skills and analytical nature to assess clients’ situations and formulate the most sensible interventions to every unique case. Proficient in building stakeholder relationships to build a community-wide approach in achieving social goals. Recognized for being a dynamic team player, dedicated to effectively utilizing human resources to manage workload and build a positive organizational culture. CORE COMPETENCIES

Case Management File Management Clinical Counseling Social Work Conflict Resolution Emergency Intervention Computer Literate Process Improvements Law Compliance Strong Communication Skills Excellent Organizational Skills Problem-Solving Leadership & Collaboration Training & Development Accountability & Integrity Flexibility & Adaptability Consistent Work Ethic Attention to Detail

RELEVANT SKILLS

STAKEHOLDER ENGAGEMENT

Communicate with people of various backgrounds to gain insight into their cases and provide appropriate solutions to their issues.

Conduct interviews with clients to connect with them, build trust, and personally assist them in decision-making processes.

Lead public outreach efforts to build partnerships with institutions to establish a holistic approach to helping clients in need. HUMAN RESOURCES OPERATIONS

Collaborate with team members to properly delegate cross-functional tasks and efficiently carry out operations.

Assess team performance to identify lagging areas of work and formulate strategies to improve operational efficiency.

Provide directives to the staff with regards to the proper implementation of the organization’s general and specific functions. ORGANIZATIONAL SKILLS

Coordinate with various institutions in collaboratively delivering interdisciplinary support systems to clients.

Assess duties based on their perceived priority to effectively manage and accomplish a complex workload.

Maintain a clear, complete, and accurate record of client information to create a more accessible database for reference. PROFESSIONAL EXPERIENCE

FIRSTHEALTH HOSPICE AND PALLIATIVE CARE West End, NC Feb 2021 – Mar 2022 Medical Social Worker

Utilized client-centered care to provide anticipatory grief counseling within multiple settings (nursing homes, hospitals, long-term care facilities, and the in-home environment) for a caseload of 35-45 patients and their families with terminal diagnoses.

Completed psychosocial assessments for patients upon admission to determine mental health needs, sources of family and community support, resource referrals, and other administrative tasks.

Collaborated with interdisciplinary teams composed of team doctors, case managers, nurses, and chaplains to create a care plan for patients and families based on initial assessments.

Aided and educated team members for the completion of advance directives including the DNR (Do Not Resuscitate) order.

Participated in on-call services to assure 24-hour care for patients by assisting in admissions and post-bereavement/death visits. ATRIUM HEALTH LEVINE CHILDREN’S HOSPITAL & PINEVILLE Charlotte, NC May 2019 – Jan 2021 Medical Social Worker

Leveraged knowledge of community agencies and resources for referrals and care partnerships to direct patients towards the proper institutions to meet their needs.

Interviewed, assessed needs, and referred patients/families to resources for social, emotional, or financial assistance when appropriate and served as patients' advocate to help in the decision-making process.

Assisted and facilitated the multidisciplinary team in understanding and integrating the identified aspects into the plan of care for safe discharge planning.

Served as a liaison between providers, care setting, patient/patient's social support system, and Department of Social Services during evaluation/investigation and combined elements of each stakeholder in formulating strategies. LUCRETIA B. TILLMAN, MSW Page 2-980-***-**** adrlqt@r.postjobfree.com KANNAPOLIS CHARTER ACADEMY Kannapolis, NC Oct 2018 – May 2019 School Social Worker

Served as a member of the school multidisciplinary team, providing the perspective of a school social worker to understand existing problems as well as assisting in the development and provision of appropriate behavioral and therapeutic interventions.

Managed a complex workload by promoting consistent school attendance as well as connecting families and students to community resources and agencies.

Scheduled, conducted, and provided psychoeducation to parents in response to academic concerns, family crises, behavioral, social, emotional, and mental health issues to help them in personally aiding their children.

Implemented sessions and activities to assist students in coping with stress related to family members' hospitalization, disability, and chronic illnesses.

Initiated, developed, implemented, and maintained a leadership group for nine sixth, seventh, and eighth graders to increase their social and emotional learning.

SUPPORT, INCORPORATED Gastonia, NC May 2018 – Oct 2018 Intensive In-Home (IIH) Team Lead

Provided individual and family psychotherapy therapy for a caseload of 10 clients who have psychiatric diagnoses including borderline personality disorder, posttraumatic stress disorder, generalized anxiety disorder, major depressive disorder, with psychotic features, attention-deficit/hyperactivity disorder.

Consulted with identified primary care and psychiatric professionals, as well as the Department of Social Services, educational institutions, and the Department of Juvenile Justice and Delinquency Prevention providers to determine the best course of action for diagnosed cases.

Coordinated aspects of care through community and natural supports and included their input in the person-centered planning process to produce a community-centered method in delivering services.

Supervised two qualified professionals, overseeing their duties as well as assisting them in handling 32 caseloads.

Provided flexibility to ensure that families received at least 12 contacts that last for two hours per session.

Maintained appropriate documentation of services provided in accordance with Federal and State Medicaid standards, serving as a point of reference for current and future operations. AMIKIDS NC FAMILY SERVICES Winston-Salem, NC Jun 2017 – May 2018 Functional Family Therapist (FFT)

Independently managed and provided in-home psychotherapy services and treatment planning to a caseload of 10-15 at-risk adolescents aged 10-18 years old and their caregivers.

Created and maintained working partnerships with the Department of Juvenile Justice and Delinquency Prevention (DJJDP), the school system, and any other departments or agencies involved in youths’ cases to determine the best strategies in reintegrating youths back into schools.

Utilized evidence-based clinical interventions, such as Functional Family Therapy (FFT) to effectively provide therapy sessions.

Manned phone lines to provide 24/7 on-call support for youth and/or families experiencing a crisis. EDUCATION

Master of Social Work Degree in Social Work

University of North Carolina Pembroke Pembroke, NC May 2017 Bachelor of Social Work Degree in Social Work

University of North Carolina Wilmington Wilmington, NC May 2016 ASSESSMENTS

Case Management and Social Work – Highly Proficient Dec 2021

COMPUTER SKILLS

Microsoft Office Suite (MS Word, Excel PowerPoint, Teams) Social Media (Facebook, Instagram) Google Duo Adobe Zoom

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