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Customer Service Sales Manager

Location:
Richmond, VA
Posted:
July 02, 2022

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Resume:

LMD Home Improvements Project Manager New Port Richey, FL

Assiduously chartered project objectives and plans, performance management of requirements and selecting project participants for this installation company of high quality millwork and cabinetry assignments.

Led and managed 10+ projects annually from conception to delivery with maximum impact and cost efficiency via written and verbal communication.

o Established optimum utilization of resources and ensured procurements were cost effective acquisitions o Oversight and managed all schedules, negotiation of vendor bids; ensured projects met specifications: maintained budgets and, management and evaluation of employees and vendors performances – recommended skill development, additional responsibilities, promotion or dismissal Eckerd Corporation Lead Team Director Clearwater, FL Position required a strong team leader with proven managerial experience to lead multi-disciplinary teams and ensure productivity and morale in high pressure situations. Ensured the team achieved effective layouts and designs of weekly circulars of a high standard.

Established risk management procedures and quality control assurances including mitigation strategies o Planned, scheduled and procured materials from vendors five months prior to hurricane season in Florida to insure on-time delivery regardless of inclement weather or unexpected dilemmas o Employed innovative ideas and processes to improve products and business growth o Established a “Sales/Marketing Road Map” to identify and market to future geographically dispersed customer base, e.g., initiated an 8-month trial run of print circulars in previously untapped Spanish speaking markets in New York and Florida resulting in increased sales of 17% Results Media Supervisor Westbury, NY

Supervision of the output of 17 Graphic Designers; coaching to external illustrators, managing 40 vendors, 10 sales staff and 15 print shop employees

Developed key strategies related to target product deadlines; maintained budget for 38 regional weekly advertising books and bi-monthly bridal magazines

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Mission

Leverage my project management expertise as well as my strategic, operational, business acumen knowledge in addition to interpersonal and communication skills to provide value as a collaborative team member Kenneth Oscar Johnson School of Business

Hodges University, Naples, FL

Master of Science in Business Management 2015

Pasco Hernando Community College

New Port Richey, FL

Associates in Science Degrees

E-Business ● Drafting & Technology

Bellevue University

Omaha, Nebraska

Master of Science in Marketing 2019

SUNY @ Farmingdale University

Farmingdale, NY

Associates in Science Degree

Advertising & Design

Non-matriculated courses of design and technical information was at the following schools: Fashion Institute of Technology, Parson School of Design, School of Visual Arts and Printing Industry of Metropolitan New York (PIMNY)

Search Engine Optimization (SEO) Certified Professional 2015 ETS Major Field Test in Business

Education & Professional Development

Leadership Marketing Project Management

15 + Years Experience

Virginia A. Dall adrlqn@r.postjobfree.com 727-***-**** o Responsible for change management initiatives driven by review of diagnostics and review of past, along with current performance related to deadlines, labor costs, etc., while monitoring, measuring and refining to insure cost efficiency and project effectiveness o Identification, listening and positive resolution of conflict management issues contrary to clear and succinct written project charger objectives resulting in business continuity and improved relationship management

Hearst Corporation Associate Art Director New York, NY Assistant of the Art Directors for trade publications, MOTOR and American Druggist is where the applicant began to understand the concept of teamwork while collaborating with the Editorial Staff to create a style for the publication, and carryout within the overall framework. Responsibilities included the coaching of freelance illustrators and photographers. Freelance Accounts

■ Doubleday (Jacket Covers) ■ J Walter Thompson Advertising (Recruitment)

■ Commonwealth Toys (Packaging) ■ Creative Black Book (Trade Volumes)

■ BB&K Design (Retail Fashion Spreads) ■ Venture Communication (Direct Mail/Annual Reports)

■ Madison Square Boys Club (Newsletters) ■ Scholastic (Children Books)

■ Modell’s (Retail Circular Layout) ■ Heinrich Bauer Publications (Consumer Magazines) Retail Operations Sales

15 + Years Experience

Amazon Distribution Richmond, VA

Hardworking, adaptable warehouse worker with a year experience in warehouse pick and stow fulfillment and distribution environment. Accomplished in organizing shipments and loading trucks or unloading for safe, fast and efficient customer delivery. Some experience in preparing items for distribution of product within the warehouse. UPS Helper Coordinator Port Richey, FL

As a seasonal employee who supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely. Ongoing collaboration with team members led to quick solutions of key issues to essentially sustain the strength between performance and rewards. The Coordinator is also responsible for reviewing helper hours for accurate recording of time and assignment, which also includes, working closely with the operation, communicating helper performance and administration of uniforms and tracking helper performance. Home Depot Millwork Specialties Port Richey, FL

Specialty sales of millworks, hardware and building supplies while supporting all merchandising and operational activities take place on a consistent basis. Provides and ensures quick, responsive, friendly customer service while including the building of partnerships with local contractors by enhancing communication to maximize business opportunities and coaching new staff of new product lines and customer acquisitions.

Craft Jewelers ● Fortunoff’s Sales Manager New York, NY A Sales Manager of a wholesaler and retail business of 14K and 18K fine jewelry of quality precious and semi-precious gems. Identified perpetual inventory management issues and corrected. Forecast of shopping trends by researching past sales and market growth to aid in the determination of future growth sales. Closely examined audit reports to determine shrink and sales. Skilled in special order designs, pricing, inventory control and display, while focusing on the latest flatware, hollowware, Lennox, Lladro and Baccarat giftware.

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Key Skills

■ Relationship Management ■ Prioritizing & Updating ■ Project Management

■ Analytical ■ Successful Implementation ■ Cost Management

■ Conflict Management ■ Process Improvement ■ Coaching/Training Technical

■ Mac & PC Platforms ■ MS Project ■ Multi-Ad ■ AutoCAD

■ Excel ■ SharePoint ■ FrontPage ■ Chief Architect

■ Microsoft Office ■ InDesign ■ AutoCAD ■ Plan-It

Communication

■ Google + ■ Go to Meetings ■ Dropbox ■ APA Writing Databases

■ Lexis/Nexus ■ Sales Force ■ CRM

■ Business Source Complete ■ EBSCO ■ D&B Hoovers Business

■ Gale Business Insights Global ■ ProQuest ■ Human Resource & Payroll Virginia A. Dall adrlqn@r.postjobfree.com 727-***-****



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