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Customer Care Adjunct Professor

Location:
Philadelphia, PA, 19107
Posted:
July 02, 2022

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Resume:

DR. SHEILA D. SALLEY

Deptford, New Jersey ***** adrlqj@r.postjobfree.com 856-***-****

TRANSFORMATIVE FAITH-BASED LEADER SEEKING VIRTUAL PROFESSORSHIP OPPORTUNITY

Ordained Baptist Minister equipped with more than 10 years of experience as a clergy leader, corporate trainer, virtual and classroom instructor seeking to become an online adjunct professor. Served as a designated teacher for individuals entering the ministry and advised Sunday School teachers on communicating contextual biblical content to students each week. Exemplifies exceptional thought leadership skills by incorporating Christian principles, biblical lessons, and shepherding opportunities into Christian course curriculum. Adept at inspiring students to attain greatness and to tap into innate gifts resulting in high-quality productivity and impactful learning experiences. A detail-oriented team player striving to exceed expectations in a motivational, professionally supportive work environment. Proficient in planning, organizing, prioritizing, and meeting deadlines on a consistent basis. Able to adapt to online interactive platforms and teaching models with flexibility and ease. Member of National Black Master of Business Administration Association, Inc. (NBMBAA), American Association of Christian Counselors (AACC), and National Biblical Counselors Association (NBCA).

Technical Skills: Microsoft Office Microsoft 365 Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Microsoft Publisher Google Workspace AS400 SalesForce SAP/CRM MetaStorm Vista/IFCA/GIP Lola Zoom Skype Microsoft Teams Canvas LMS Blackboard Cayuse LinkedIn Instagram Twitter Facebook YouTube

●Organizational Communication

●Thought Leadership

●Counseling and Mentorship

●Course Curriculum Creation

●Student Interaction and Evaluations

●Problem Solving and Content Resolution

●Virtual Instructional Techniques

●Collaborative Teamwork

●Attentive Listening Skills

●Curriculum and Syllabi Development

●Team Planning and Collaboration

Lectures, Demonstrations, and Presentations

PROFESSIONAL EXPERIENCE

Premarital Counselor and Wedding Officiant 2018 – Present

Memorable Marriage Moments, LLC – Deptford, New Jersey

Develop assessments as part of the intake proc to process to determine how each individual feels about the person they are planning to marry and what is expected from the marital relationship.

Identify strengths, weaknesses, areas of compatibility, and potential problem areas.

Introduce a therapeutic framework derived from Biblical principles that addresses finances, beliefs, values, religion, roles in the marriage, activities, time spent together, children, family relationships, and conflict resolution.

Wedding ceremony officiation.

Director of Christian Education 2016 - 2018

Sharon Baptist Church - Philadelphia, Pennsylvania

●Oversee all aspects of Christian education for adults and children while directing the trajectory of all learning initiatives with designated leadership board members.

●Develop and implement an annual curriculum and teaching strategy in conjunction with the Pastor to support the church's mission, vision, and goals.

●Supervise teaching staff of 125, coordinate teacher training, and conduct teacher orientations.

●Teach teachers to create a learning environment that is conducive to learning, motivates students, and encourages participation.

●Encourage teachers to be learners themselves through various growth offerings, as well as to demonstrate care for the students they teach.

Director of Sunday School (Women’s Division) 2014 - 2016

Sharon Baptist Church - Philadelphia, Pennsylvania

●Champion thoughtfully selected biblical lessons connecting intergenerational women to God, family, community, and each other.

●Create an educational curriculum aligned with the pastor’s weekly sermons and annual master church calendar.

●Recruit new Sunday School teachers, manage support staff, and inspire extended team to promote service throughout the congregation.

1.

Bible Teacher 2014 - present

Sharon Baptist Church - Philadelphia, Pennsylvania

●Direct virtual and classroom teachings of the Word of God in both contextual and expository formats, using a methodology encompassing synthetic and inductive reasoning.

●Promote established Christian learning outcomes in connection with an annual multidisciplinary curriculum.

●Communicate expectations to students while encouraging active participation in every aspect of the biblical learning process.

●Monitor student attendance, progress, and behaviors while explaining the meaning of assigned scriptures, sermons, and lectures.

Ordained Minister/Ministry Shepherd 2012 - Present

Sharon Baptist Church - Philadelphia, Pennsylvania

●Oversee/Shepherd ministry leaders in caring for the flock while working in a team environment to help plan service opportunities and outreach events.

●Responsible for creating and preaching sermons to a congregation totaling upwards of 2,000, along with serving as lead teacher within the Christian Education Department, Women’s Ministry, and Pastor’s Bible Study.

●Facilitate workshops, baby dedications, weddings, baptisms, funerals, committals, mentoring groups, calls to worship, discipleship, and mentoring.

●Administer marital counseling and family counseling to numerous congregants and communities-at-large.

Human Resource (HR) Corporate Training & Facilitation 2013- 2018

AmerisourceBergen Corporation - Thorofare, New Jersey

●Founded “Train the Trainer” course compositions promoting internal diversity, equity, and inclusion initiatives.

●Devised strategies to effectively measure compliance and facilitated interactive classroom training through PowerPoint and virtual systems.

●Enhanced forward training to exceed desired business outcomes, ultimately increasing peer-level interactions by 20% within 6 months of training.

Customer Care Department Head 2012 - 2016

AmerisourceBergen Corporation - Thorofare, New Jersey

●Prioritized communication among customers and staff in a fast-paced facility with revenues in excess of $2B.

●Produced highest customer service satisfaction records and drove 50% productivity increase within the first year through design and implementation of KPIs.

●Attained 100% employee retention for four consecutive years, exceeding regional average by 30%.

●Advocated for countywide policy changes and coordinated marketing services to promote relationship building.

●Facilitated and directed training for Customer Care Representatives within a 17-seat call center.

●Recruited, hired, and trained staff while managing performance through semi-annual evaluations.

EDUCATION

Doctor of Education in Community Care and Counseling - Marriage and Family Counseling 2021

Liberty University - Lynchburg, Virginia

Master of Business Administration 2002

Eastern University - St. Davids, Pennsylvania

Bachelor of Science in Psychology 1977

Virginia State University - Petersburg, Virginia

CERTIFICATIONS

Certification in Biblical Studies

Philadelphia College of the Bible, Cairn University - Philadelphia, Pennsylvania

Certification in Biblical Counseling

Christian Research and Development Center - Philadelphia, Pennsylvania

Save Your Marriage Before It Starts (SYMBIS) Facilitation

PREPARE / ENRICH Facilitation

Diversity and Educational Training

Allstate Corporate - Chicago, Illinois

Missionary

Sharon Baptist Church, Philadelphia, Pennsylvania



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