Theodore Butler, Washington, DC

Objective

To demonstrate excellent hospitality and customer service skillsets leading to a satisfied customer bottom line.

Education

University of the District of Columbia (3 years)

Achieved a certificate of training completion for Microsoft Office Professional 2010, 05/2013

Goodwill Industry Customer Service training completion, 02/2014

Marriott’s Hospitality and Customer service training completion, 05/2014

Achieved a certificate of training completion for the Data Entry Program, 08/1988

Experience

Department of Health 899 North Capital Street, NE WDC

Public Health Technician 01/1998 – 01/2012

Demonstrated integrity and honesty while interacting with guest, team members and managers

Brought community outreach services and health education to new and potential father’s and their immediate family members

Engaged client base participants as a coach and mentor

Brought social welfare advocacy and human service resources to families in the district via community leaders and community center managers

Intermediated in behalf of cased managed client participants when applying for other program services

Supported and established monthly health fairs and health screenings within district communities

Connected case managed client participants with social services and needed skills training, while monitoring progress

National Academy of Sciences/National Research Council of the United States

Front Desk receptionist/Security Attendant

Managed front office of the various NAS/NRC properties

Answered the front office desk PBX system and transferred calls to the appropriate office

Took orders for the office automation repair and A/C repair, contacting engineering personnel

Assisted guests/visitors with finding the assigned office, inquiring for identification and appointment information

Relieved other personnel for lunch breaks and physically monitored the garaged area entrance via CCTV

Contributed to logistics during annual events by storing client luggage and contacting taxis for upon request

Skills

Front office management and PBX operation

Case management and monthly reports

Cultural sensitivity and diversity conscious

Decision maker in the best interest of agency and case managed client

Microsoft office suite training/some IT training

Marriot Marquis hotel hospitality and customer service training