Dewayne Faison

Brooklyn, NY *****

Cell: 917-***-****

E-Mail: adrlpv@r.postjobfree.com

Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

Safety-conscious driver with [Number] years of experience. Fantastic ability to find most direct routes for [Type] deliveries. Dedicated to adaptability, resourcefulness and great customer service.

Business-minded individual with a continued focus on safety and customer service. Offering over [Number] years working as a Delivery Specialist for a $[Number] revenue per month [Type of Company] organization.

Punctual and efficient Driver seeking position as part of delivery team with opportunities for professional growth and development. Motivated to provide prompt, friendly and professional service at all times.

Dependable [Job Title] committed to getting each job done quickly, efficiently and safely. Over [Number] years in distribution environment with in-depth knowledge of DOT regulations.

Skills

Loading and unloading goods

Delivery schedules

Safety protocols

Customer service

Excellent sense of direction

Cargo handling

Pallet jack and hand truck operation

Defensive driver training

Route management

Lifts up to [Number] pounds

Relationship development

Inventory management

Experience

June 1998 to Current

Deliveries by Dewayne Brooklyn, NY

Delivery Specialist

Cleaned and checked over vehicle after completion of all daily deliveries.

Observed road rules, weather and road conditions and other factors to maintain safe driving record.

Remained calm and pleasant with customers at all times, even during tense situations.

Promoted exemplary service to customers by keeping deliveries on time and undamaged.

Presented customers with bills and receipts and collected $[Amount] worth of payments for goods delivered.

Reviewed over [Number] daily delivery documents and orders and reported any errors found on delivery documents to supervisor.

Maintained [Number] long-term customer accounts worth over $[Amount] through exceptional customer service.

Obtained signatures needed to complete and process all paperwork efficiently.

Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by [Number]%.

Went [Number] days operating motor vehicles without accident.

Pulled and reviewed [Number] daily customer tickets to successfully fulfill orders.

Contacted customers prior to delivery to coordinate delivery times.

Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition

Completed daily pre-trip inspection checklist before first delivery with [Number]% accuracy rate.

Exceeded productivity goals by [Number]% through effective routing and planning.

September 2003 to March 2020

Gcs computers inc New York, NY

Shipping Receiver

Rectified problems such as damages and shortages by collaborating directly with vendor representatives.

Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.

Directed materials routing by preparing accurate shipping orders and bills of lading.

Updated [Software] system with data such as weights, charges and discrepancies.

Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.

Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.

Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Inventoried [Type] and [Type] areas every [Timeframe] and addressed discrepancies to maintain recordkeeping validity.

Organized storage areas to maximize efficiency of materials movements and minimize labor required.

Opened and inspected packages received and routed to merchandise stocking or requisitioning department.

Tracked and documented incoming deliveries and current stock via computerized warehouse management systems.

Administered inbound shipping schedule to avoid congested receiving area and optimize receiving efficiency and delivery speed to customers.

Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.

Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.

Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.

Wrote [Number] receiving process work instructions that management approved and implemented throughout warehouse.

Documented damaged, inaccurate or missing products and reported to management.

September 2003 to March 2020

Gcs computer's inc New York, NY

Cleaner

Steam cleaned and shampooed carpets to prolong life of fibers and boost color.

Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.

Implemented step-savers that reduced cleaning time per room by [Time] to [Time] while maintaining company quality standards.

Responds to emergency cleaning requests hourly.

Reduced average cleaning time per room from [Number] to [Number] minutes.

Dusted furniture, walls, machines and equipment, replaced burned out lightbulbs and performed [Task] for [Number]-room office building.

Scrubbed and cleaned bathroom fixtures and partitions on [Timeframe] basis to remove mildew, dirt and mold.

Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.

Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.

Met with clients, to ensure each job is met with complete satisfaction.

Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.

Employed optimal safety practices, including [Type] and [Type] with zero complaints, hazards, incidents or lost-time accidents.

Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.

Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.

Strengthened building cleanliness by inspecting perimeters, picking up trash and performing [Task].

Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.

Stripped, sealed and finished [Type] floors every [Timeframe].

Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.

Promoted building security, locking doors and checking electrical appliances for safety hazards.

Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.

Utilizes digital timekeeping system to document hours worked per day.

Education and Training

May 1988 Dutchess Community College Poughkeepsie, NY

Associate of Science Computer Science Business Administration

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