Customer Service Call Center
Resume:
Lisa Parham
Salt Lake City, Ca
************@*****.***
Have a "customer first" attitude, service-oriented, friendly with a great personality. Outstanding written and verbal skills, take initiative, possess good judgment and resilience. Can multi-task and work in a fast paced dynamic environment. Strong interpersonal, communication and listening skills, detail oriented, a team player, and proficient at problem solving. Able to work a flexible schedule. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
The Bowen Group/Veterans Affairs - Salt Lake City, UT December 2019 to 2020
• Understand and explain the Department of Veterans Affairs (VA) services or procedures • Ask clarifying questions to identify complex or vague requests for VA services and information • Accurately record details of calls and other service requests in an expected time frame • Select appropriate VA services to meet the specific needs of customers
• Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
• Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
• Maintain confidentiality and privacy of callers
• Organize and prioritize multiple tasks
• Resolved customer issues
• Responded to inquiries and issues
Paralegal - Department agent
Lexington Law - Salt Lake City, UT
October 2019 to December 2019
Inbound calls to assist with credit repair. Set clients up with a service level to best suit their needs. Explain the process of our services to approach overall success with clients. Reservation Sales Agent/Marriott International
Spherion Staffing Svc - Midvale, UT
April 2019 to August 2019
Provided world-class Customer Care via phone, e-mail,using windows 10 and other communication channels in a fast-paced Call Center environment. Assisted customers in a professional and enthusiastic manner with reservations, inquiries booking reservations, and sales conversions. Behavior Interventionist
A Change of Trajectory - Riverside, CA
June 2017 to January 2018
Modifying negative behaviors through treatment plans, assists individuals to eliminate or replace disruptive or negative behaviors with positive actions. Assesses the challenges an individual faces when functioning in daily life. I set goals for behavioral changes, rewarded with tokens, and reinforcements. Private Caregiver
Private Client - Pasadena, CA
June 2014 to October 2016
Assist with personal care, cooking, medication reminder, light housekeeping, and laundry. Accompanied client to and from medical appointments, and personal shopping. Life Skills Coach II
Easterseals Southern California - Pasadena, CA
February 2016 to August 2016
Assisted with personal hygiene and growing, assisted to Dr. Appointments, medication management, prepared all meals, charting all activities in medication log book. Health Care Provider
Home Health Care - Glendale, CA
May 2010 to May 2014
Glendale, CA 05/2010-2014
Assist with personal care, cooking, medication reminder, light housekeeping, and laundry. Accompanied client to and from medical appointments, and personal shopping. Reservation Sales Agent
Marriott Global Call Center - Stockton, CA
April 2005 to March 2006
Provided world-class Customer Care via phone, e-mail,using windows 10 and other communication channels in a fast-paced Call Center environment. Assisted customers in a professional and enthusiastic manner with reservations, inquiries booking reservations, and sales conversions. Awarded number one for the most sales conversion
Day Program Instructor
Open Door Services - Stockton, CA
October 2002 to August 2004
Trained consumers to ride public transportation, learn bus routes, and taught them to personally shop as well as prepare them for employment through volunteering and training. Maintain data for their objectives to enhance their skills, and conduct role play interviewing as well as job coaching. Education
Associate in Psychology
Glendale Community College - Glendale, CA
Certificate
Massage Institute - Oakland, CA
Diploma
Marina High School - San Leandro, CA
Skills
• Customer Service
• Call Center
Certifications and Licenses
driver's license
Paralegal Certificate
Additional Information
* Global Call Center Experience * Great customer service skills
* Excellent communication Skills * Answer phones professionally
* Respond to customer inquiries * Research required information using available resources * Handle and resolve customer complaints * Provide customers with product and service information * Process orders, forms and applications * Identify and escalate priority issues * Follow-up customer calls where necessary * Finalize call logs
Contact this candidate