Jene’ Acevedo

562-***-**** adrlli@r.postjobfree.com

Objective

To obtain experience and to further my career within your company. I believe I can be a very great asset to your company. I’m a hard worker and quick learner. I put a lot of pride and integrity in my work. I’m customer oriented and I multi task with excellent customer service.

Education

2002 – 2005 WESTERN NEVADA COMMUNITY COLLEGE CARSON CITY, NV

CNA Certificate, General Studies, Criminal Justice

Billing and Coding Certificate

1990 – 1993 MILLIKAN HIGH SCHOOL LONG BEACH, CA

High School Diploma

Experience

SPECIALTY PHARMACY REPRESENTATIVE/PATIENT CARE COORDINATOR CVS SPECIALTY PHARMACY/CORAM 8/2021 – CURRENT

Assist all patients with scheduling their prescriptions orders from beginning to end, claims, benefits, inbound calls, assist with copay assistance programs, customer service. Responsible for managing to resolution complaint/appeal scenarios for all products, which may contain multiple issues, coordination of responses from multiple business units. Ensure timely, customer focused response to complaints/appeals. Identify trends and emerging issues and report and recommend solutions. Coordinate with referral partners to prioritize workload, urgency, and timely completion, Maintain work queue and patient list cleanliness, Build, develop and sustain rapport with our referral partners and team through ongoing communication and collaboration, Execute on organizational initiatives and team business plans, Ensure an exceptional patient experience and customer/account satisfaction, Maintain compliant in mandatory trainings, updating supervisor of attendance/completions as needed, Actively participate in team calls, updating supervisor of attendance/completions as needed, Maintain performance and quality standard set by leadership alongside other duties as assigned.

FRONT OFFICE / MA LOS ALAMITOS GASTROENTEROLOGY 8/2017 – 4/2019

Phones, check in, check out, referrals, authorizations, medical records, appointment scheduling, verifying insurance eligibility,copays, recalls, customer service, back office, and all aspects of front office duties.

SURGERY COORDINATOR / MA ORANGE COUNTY THORACIC AND CARDIOVASCULAR SURGEONS 11/2015 – 2/2017

Scheduled all surgeries for multiple surgeons, scheduled all pre and post op appointments as well as all pre op testing, coordinated all surgeries with other hospital staff and co surgeons, verified benefits and coverage, collected all copays and deductibles, checked in and out patients, roomed patients, vitals, requested authorizations, chart auditing for all appointments, scheduled new patient and follow up appointments, processed all EDD forms, medical records, phones, filing, customer service, CPT coding, billing. Managed all doctors calendars for meetings and surgeries.

SURGERY COORDINATOR COASTINE ORTHOPAEDIC ASSOC FOUNTAIN VALLEY, CA 1/2013 – 4/2015

Scheduled surgeries for multiple surgeons as well as pre and post op appointments, verified insurance coverage and benefits, requested all authorizations for surgery and follow up appointments, EMR, CPT coding, retros, billing, customer service, managed the doctors calendars, ordered supplies for my department, phones, prepared surgery packets for upcoming surgeries for the surgeon, scheduled all pre op testing, assisted the office manager with miscellaneous duties.

ER UNIT SECRETARY PARKER ADVENTIST HOSPITAL PARKER, CO 2/2007 – 7/2010

Ordered all tests and procedures for the ER physicians and EMR, registration, ordered supplies, stocked unit, meditech, verified insurance coverage, arranged transfers, ambulance, trauma, and code calls, customer service, assisted ED Director with projects, maintained the running of the ER, assisted physicians and nurses with all needs.

SURGEY COORDINATOR / SCHEDULING SUPERVISOR CAPITOL UROLOGY CARSON CITY, NV 4/2002 – 2/2006

I assisted with all in office procedures, roomed patients, vitals, gave chemo treatments, sterilized instruments, set up rooms for procedures, ordered and stocked supplies, chart auditing for upcoming appointments, verified insurance coverage and benefits, collected deductibles for all surgeries, scheduled all surgeries, pre and post op appointments, diagnostic testing, and supervised all scheduling done in the office by other staff members.