CURRICULUM VITAE

A. PERSONAL DETAILS

NAME : Melody Monyangi Kerandi

NATIONALITY : Kenyan

RELIGION : Christian

DATE OF BIRTH : 1977

MARITAL STATUS : Married

LANGUAGES : English, Kiswahili

CONTACT : P.O. Box 303**-*****, Nairobi

MOBILE NO. : 071*******

EMAIL ADDRESS : adrljz@r.postjobfree.com

B. PERSONAL SUMMARY

My professional interests lie in project management, office administration and ICT systems administration. With over 15 years wealth of experience, I possess proficient skills in these areas. I have worked in several departments in my current employment including cashiering, customer care department, credit department, operations and ICT department. Over the years I have moved steadily up the ranks due to hard work and dedication. I can work independently or as part of a team as i get on well with people at all levels, easily making good working relationships. I am adaptable and quick to learn new skills.

C. ACADEMIC BACKGROUND

Date Institution Qualification

Jan 2010-April 2014 Kenya Methodist University Second Class Honors BSC in Business Information Technology (Upper Division) 1992 – 1995 Langata High School

Kenya Certificate of Secondary Education C Plain

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1984 – 1991 Langata West Primary School

Kenya Certificate of Primary Education 54 Points

D. PROFESSIONAL QUALIFICATIONS

Date Institution Qualification

Mar 2014-Apr 2014 Coretec Systems and Solutions

Systems Administration Course Certificate of Excellence Mar 2014 – Apr 2014 Coretec Systems and Solutions

Financial and Sacco (ERP) Certificate of Excellence Management

Apr 2013 – May 2013 Computer Pride

A+ Essential Support Skills Certificate of Achievement A+ Essential Practical Application

Jun 2013 – Aug 2013 Computer Pride

Network Plus Support Skills Certificate of Achievement Jan 2002 – Dec 2002 Kenya College of Comm. Technology Institute of Management Information Higher Diploma Systems (IMIS)

Jan 2001 – Dec 2001 Kenya College of Comm. Technology Institute of Management Information Diploma

Systems (IMIS)

Jan 2000 – Dec 2000 Kenya College of Comm. Technology Institute of Management Information Diploma

Systems (IMIS)

Jan 1997 – Jul 1998 Pioneer Schools of Business Studies Pitman’s Certificates Pitman’s Secretarial Studies

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E. ADDITIONAL TRAININGS

Year Institution Course Content

June 2014 Kenya Union of Savings - Corporate Governance

& Credit Cooperatives Ltd - Sacco Society’s Regulatory Authority and Compliance Standards

- Sustainability of the Sacco Business Model

- Corporate Governance

April 2013 Cooperative Bank of Kenya - Computer forensics Systems Administrators Course - Information security

-ICT project procurement management

- System monitoring and incidence response

- ICT collaboration strategy

- Role of systems administrator in cooperative

Business

April 2012 Kenya Union of Savings and - Corporate governance and strategic leadership Credit Cooperatives - Sources of credit

- Sustainability models for Saccos

- Emerging trends in Sacco business

June 2011 Kenya Union of Savings and - Customer relations and organization Credit Cooperative Ltd Productivity

-Tips to achieving customer excellence

- Essentials of marketing

- Customer service

- Enhancing customer relations

June 2004 Kenya Union of Savings and - Leadership skills Credit Cooperative Ltd - Changes in cooperative law

- Credit administration and financial

management

- Time management and effective customer care

June 2003 Kenya Union of Savings and - Credit administration/queue management Credit Cooperative Ltd - Product development and micro finance

- Investments for Saccos

- Fraud and forgery detection

- Total quality management

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F. EMPLOYMENT BACKGROUND

Acting Positions

Employer/Date Acted Position

Postbank Sacco Society Ltd General Manager

(22 Nov 2014 – 19 Dec 2014)

Key responsibilities

Overall office administration.

Coordination of all activities between Staff, members and the Board of Directors.

Overall supervision of staff and their performance on a daily basis.

Administration of the budget and vote book on a daily basis.

Dual Control of the Safe with the Cashier on daily basis.

Custodian of the Society’s Accountable documents and Assets.

Handling Members enquiries and providing satisfactory feedback soonest possible. Employer/Date Position Held

Postbank Sacco Society Ltd Systems Administrator/Assistant Project Manager May 2010 to date

Key responsibilities

Project Management

Preparation of project management plans, request for proposal, systems requirements and other

project documentations required.

Planning, defining and managing the scope of the project.

Monitoring project to ensure project deliverables are completed within the expected time

frames.

Proactively managing project risks and mitigating them effectively.

Managing changes to the project without duly affecting the stated objectives.

Preparing a communication plan and ensure effective communication horizontally

and vertically.

Managing risk and offering regular and accurate reports on project status.

Procure and manage materials required during the project. 4

Strategic Plan Management

Development of ICT 5 year strategic plan in conjunction with the Board of Directors.

Development, implementation and review of annual ICT plan.

Identify technological opportunities and drive changes to improve implementation and evaluation of strategic and business planning.

Systems Engineering and Provisioning

Install new / rebuild existing servers and configure hardware, peripherals, services, settings,

directories, storage, etc. in accordance with standards and project/operational requirements.

Develop and maintain installation and configuration procedures.

Research and recommend innovative, and where possible automated approaches for system

administration tasks.

Identify approaches that leverage our resources and provide economies of scale

Maintenance

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools

and utilities. Configure / add new services as necessary.

Maintain operational, configuration, or other procedures.

Perform periodic performance reporting to support capacity planning.

Perform ongoing performance tuning, hardware upgrades, and resource optimization

as required. Configure CPU, memory, and disk partitions as may be required.

Maintain data center environmental and monitoring equipment.

Weekly reports on Computerization to the Secretary Computerization.

Website maintenance.

Operations and Support

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Develop, review and implement ICT policy, perform regular security monitoring to identify any possible intrusions, perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are

created, and media is recycled and sent off site as necessary.

Development, implementation, review and testing of disaster recovery plan.

Perform regular file archival and purge as necessary.

Create, change, and delete user accounts as per request.

Investigate and troubleshoot issues.

Repair and recover from hardware or software failures.

Coordinate and communicate with impacted persons and sections. 5

Key achievements/awards

Led an IT team that successfully procured, implemented and commissioned an ERP system

Assisted in the building of a Windows Server 2012 Domain with RAID 2 servers.

Awarded commendation for leading an IT team that successfully procured, implemented

and commissioned an ERP system.

Commended for outstanding performance while acting as Manager.

Awarded commendation towards implementing strategies that ensured full recovery of members’ liabilities and member retention.

Employer/Date Position Held

Postbank Sacco Society Ltd Senior Clerical Officer August 2007 – May 2010

Key responsibilities

Importation and uploading of all shares and all loans for the schemes from Post Bank salary

section.

Preparations of payment vouchers.

Advices of loan recoveries through Post Bank Human Resource.

Preparation of member’s payments via cash or schedule and other payment which are automated.

Posting of defaulters on members personal accounts, preparation of cease advices on withdrawal, preparation of payroll analysis on monthly basis, preparation of all normal loan

refunds.

Preparation of variation of shares and loans (re-advice of loans and share balances to salaries)

Typing of minutes and members correspondence.

Secretariat of the Computerization committee.

Employer/Date Position Held

Postbank Sacco Society Ltd Cashier/Clerical Officer/Customer Care Officer March 2002 – July 2007

Key responsibilities

Preparation of members variation and cease requests

Reconciliation of payment vouchers against schedules

Front office payments and receipts

Front office cheque receipting

Accounting for cash received and surrender of cash after counter closure

Maintenance of petty cash

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Keeping of safe combination

Data capturing

Members deductions payroll analysis

Special loans processing and maintenance

Preparation of payroll analysis on monthly basis

Posting journal entries

Customer care services

G. COMPUTER KNOWLEDGE.

Excellent working knowledge of various computerized systems and proficiency in Ms Office

Suite.

Good knowledge in the use of the SQL (structured query language).

Good knowledge in the use of Microsoft Dynamics Navision ERP

H. INTERESTS / HOBBIES

Reading Motivational Books

Travelling and

Site seeing

Playing Tennis

Bible studies

Environment Conservation and tree planting

I: REFEREES

Millicent Omol, Joyce Nelima, Pauline Mwende,

Operations Manager, Property Administrator, Senior Manager, Postbank Sacco Ltd, Valuezone Management Ltd, Golden Neo Life Dynamite, P.O. Box 303**-*****, Nrb. P.O. Box 9577-00100, Nrb. P.O. Box 15625 – 00350, Nrb. Tel - 072******* Tel - 072*******, Tel - 071*-***-*** Email; Email: Email:

adrljz@r.postjobfree.com adrljz@r.postjobfree.com adrljz@r.postjobfree.com 7

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