Customer Service Representative
Resume:
Marcisha Edwards
Philadelphia, PA 19143
Phone: 267-***-****
E-Mail: *************@*****.***
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions and certified in nursing assistant program.
Compassionate CNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.
Skills
Quick problem solver
Assisting with personal grooming
Grooming and bathing assistance
Documentation procedures expert
Experience
May 2019 to Current
Securitas Philadelphia, PA
Security Officer
Maintained safety by quickly responding to alarms and investigating disturbances.
Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
Oversaw premises to identify safety risks and ensure employee and visitor safety of .
Checked passes and credentials of persons seeking to enter property and issued passes for guests.
June 2016 to Current
1996 Philadelphia, PA
Home Health Aide
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
Coordinated and engaged in community outreach and local events to deliver education on health topics regarding chronic illnesses, at-home care and preventative self-exams.
Provided mental and emotional support to keep clients happy and healthy.
Maintained clean and well-organized environment to promote client happiness and safety.
Managed various daily job tasks, including patient transportation and appointment scheduling.
June 2008 to November 2015
1996 Philadelphia, PA
Correctional Officer
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Recommended further treatment strategies and diagnostic efforts for inmates.
Implemented defensive tactics and physical restraints to maintain safety and security of maximum facility.
Enforced resident behavior management protocols and wrote incident reports for infractions.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Supervised inmates during day-to-day activities.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Detected potential threats from and to residents and quickly diffused conflicts.
May 2007 to June 2009
City Of Phildelphia Philadelphia, PA
Customer Service Representative
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Reviewed customer data to assess current issues and determine potential solutions.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Reviewed account and service histories to identify trends and issues.
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
Addressed customer service inquiries quickly and accurately.
August 2002 to April 2007
1996 Lima, PA
Certified Nursing Assistant
Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented patient intake and dietary requirements and assisted with feeding.
Collected specimens, monitored vitals and maximized patient comfort.
Education and Training
Frankford High School Philadelphia, PA
High School Diploma
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