Ginny Badgett- Penn

Office Manager/Data Entry/Administrative Assistant/ Customer Service

Pinnacle, NC 27043

adrlh3@r.postjobfree.com

743-***-****

I am very easy to get along with, extremely easy to speak to, energetic yet still focused while paying attention to all the details, large & small. I am dependable and loyal, very unique individual with over 10 years experience in secretarial work, basic computer skills as well as experience with Word, Excel

& PowerPoint. I have professional phone etiquette, and great at multitasking as well as working with customers, making appointments, filing, faxing and any follow up emails or phone calls. I'm very motivated & I think I would make a great addition to your team. Authorized to work in the US for any employer

Work Experience

Owner/Manager

Sweet Dreams Clean Team - Pinnacle, NC

April 2014 to Present

Make appointments and speaking with customers via phone, email, and/or text to schedule appointments for estimates. Spoke with customers who call to inquire about various task such as basic housekeeping and deep cleaning homes and offices. Other jobs include new construction clean up sites as well as debris removal from yards and basements. Keep a log of all receipts of money paid and received. Customer service/office manager

Four Ducks Cafe - Rural Hall, NC

September 2017 to December 2018

Basic math skills are absolutely necessary when performing the day-to-day basic job duties that this job requires. Being trustworthy, loyal & honest are also 3 extremely important qualities for the Office Manager at Four Ducks Cafe, a sweepstakes. I opened & closed the store daily, I ran the cash register which included dealing with large amounts of cash at any given time, interacted with numerous customers daily on a regular basis, tended to all computer malfunctions, planned and executed numerous customer appreciation events and give-a-ways. Cleaned and maintained the store and restrooms daily, kept office clean and tidy at all times, kept supply closet stocked as well as made sure any and all supplies were purchased and adequate inventory was kept. Made schedules & interacted closely with every employee

& nearly every customer

Call Center Representative

Bellamy Research - Winston-Salem, NC

October 2000 to January 2002

Made phone calls to those willing to answer questions about mainstream, modern every day items and well known businesses to gather research for specific companies. Great phone etiquette, even when dealing with sensitive customers, very through and detailed. Was required to enter all gathered information into a computer database making multitasking a must; I spoke on the phone while entering information into the database, typing 90WPM.

Assistant Office Manager

Camel City Poster Productions - King, NC

August 1997 to September 2000

Communicated with customers via email or phone, responsible for paper filing system of all accounts payable and receivable, as well as shipping and receiving, sent emails to customers regarding orders, daily use of fax machine, took phone messages as needed, and transfered calls to the appropriate office representative.

• Handled general office administration, including Filing, faxing, answered phones

• Handled direct administrative issues

Education

Certificate in Nursing

Surry Community College - Dobson, NC

August 2006 to October 2006

High school or equivalent in College prep

West Stokes High School - King, NC

August 1999 to June 2000

Skills

• Call Center (2 years)

• Customer Care (10+ years)

• Customer Experience (10+ years)

• Customer Service (10+ years)

• Front Desk

• Word Processing (10+ years)

• Phone Etiquette (10+ years)

• Assistant Office Manager Experience (3 years)

• 10 Key Calculator (10+ years)

• Microsoft Office (10+ years)

• Data entry (5 years)

• Microsoft Excel

• Office Experience

• Administrative Experience

• Residential Cleaning

• Commercial Cleaning

• Microsoft Outlook

• Accounts Receivable

• Clerical Experience

• Computer Skills

• Management

• Accounting

• Typing

• Clerical Experience (5 years)

• Human Resources

• Research

• Bookkeeping

• Accounts payable

• Personal Assistant Experience

• Event Planning

• Leadership

• Microsoft Office (10+ years)

• Microsoft Word

• Microsoft Powerpoint

• Cash handling

• Basic Math

• Sales

• Payroll

Assessments

Customer Focus & Orientation — Expert

August 2020

Responding to customer situations with sensitivity Full results: Expert

Sales Skills — Highly Proficient

August 2020

Influencing and negotiating with customers.

Full results: Highly Proficient

Call Center Customer Service — Familiar

August 2020

Applying customer service skills in a call center setting. Full results: Familiar

Verbal Communication — Highly Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Administrative Assistant/Receptionist — Familiar

July 2020

Using basic scheduling and organizational skills in an office setting. Full results: Familiar

Office Manager — Proficient

November 2020

Scheduling and budgeting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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