Continued…

Emily Monteiro

857-***-**** adrlgx@r.postjobfree.com•

Qualifications Profile

Versatile, motivated leader with extensive training in the legal field and a drive to exceed expectations.

• Highly adaptable assistant with a strong background in finance and management coupled with thorough training in the legal field.

• Hardworking, well-rounded professional with a proven record demonstrating exceptional team leadership and time management skills while surpassing position requirements to ensure optimal performance and outcomes.

• Consistently drive revenue gains, ensuring goals are met through employee motivation and task management targeted toward maximizing productivity without sacrificing accuracy. Education

Bachelor of Arts in Legal Studies & English, Criminal Justice Minor, University of Massachusetts, Lowell, MA 2019

Paralegal Certificate, 2016

University of Massachusetts, Lowell, MA

Professional Experience

UPS – Shrewsbury, MA

Revenue Recovery Supervisor, July 2017 to Present

Supervise, develop, and motivate employees, ensuring all assigned responsibilities are completely accurately and efficiently. Expertly manage time, make decisions, and prioritize tasks to maximize productivity in both independent and group settings. Audit procedures and methods for various company- wide systems and report on financial activities. Utilized Access, Excel, Word, and PowerPoint. Selected Contributions:

• Continually raised revenue numbers, exceeding expectations in managing personnel and driving increases in productivity.

Debby’s Petland – Marlboro, MA

Manager, July 2010 to March 2011

Maintained records, which included organizing and managing all payroll paperwork and calculations. Hired, trained, and directed employees, resolving problems with team members and customers as needed to ensure high quality service and team work.

Emily Ryan ••• Page 2

Selected Contributions:

• Integral in continually ensuring the store's sales and service performance were the highest of the various chain stores by training and motivating employees to deliver a high level of service, closely monitoring quality control, maintaining a professional work environment, and working extra hours to remain available to customers.

• Personally delivered top sales among all the staff at the store by providing customers with expert service and communications to ensure continued satisfaction and repeat business. Debby’s Petland – Marlboro, MA

Sales, February 2009 to July 2010

Executed sales and customer service while organizing paperwork in the computer to ensure accuracy. Selected Contributions:

• Secured top sales 8 months in a row through expert service delivery and clear communications that exceeded client expectations.

Animal Care, Charles River Laboratories – Shrewsbury, MA Technician II, February 2007 to September 2008

Executed oral, SQ, IM, euthanasia, and TPRs treatments as well as TB testing, animal restraint, and examinations, documenting progress while ensuring veterinarians were satisfied with the services performed. Collaborated with veterinary services and operations to ensure the animals’ health and safety. Selected Contributions:

• Earned an award from the A Team for delivering exceptional consolidation efforts that exceeded position expectations and responsibilities.

Vet Services, Charles River Laboratories – Shrewsbury, MA Technician I, March 2006 to February 2007

Research animal conditions and delivered treatments and care in a safe, highly professional manner. Selected Contributions:

• Surpassed position duties by analyzing paperwork and identifying errors, facilitating their correction before mistakes were made in treatment administration. Commerce Bank & Trust – Westborough, MA

Senior Teller, April 2005 to August 2006

Oversaw employee performance in cash handling and customer service, identifying and resolving problems before incidents of escalation. Executed audits in order to ensure each employee had the correct amount of money in their drawers at any given time, preventing any theft or loss to the company.