Clerical Customer Care/Data-Entry
Resume:
Christina Lapointe
Administrative Office Support
Louisville, KY 40219
adrleu@r.postjobfree.com
Administrative Support Specialist with exceptionable 10-Key, data-entry and clerical assistant experience. Maintain excellent customer care while delivering high quality results in a professional and acceptable time frame.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Data Entry Clerk
JPMorgan Chase-Adecco Staffing - Louisville, KY
April 2022 to Present
Proficiency with typing and data entry. Maintaining 6,500kph or more. Enter various computer programs and analyze data for errors. Empowered to escalate observed issue.
Maintained a high level of typing accuracy with expectation of having increased both speed and accuracy over time.
Due to federal assignment I am required to maintain high level of confidentiality. Stay at home mom/homemaker
self-employed - Louisville, KY
October 2014 to Present
Customer Care/Warranty Adviser
THV Compozit Windows & Doors - Louisville, KY
October 2013 to October 2014
Interacted with customers and retail buyers to follow-up on shipping statuses and expedite orders. Promptly responded to general inquiries from members of staff, and clients via mail, e-mail, phone and fax.
Organized files, developed spreadsheets, faxed reports and scanned documents. Served as central point of contact for all customers requesting remake's and/or service orders covered under warranty.
Created and managed a standardized department filing system to increase efficiency and productivity. Provided support for the CEO and sales team in managing the operation of daily work flow. Warehouse Associate
Purcell Staffing - Louisville, KY
February 2013 to July 2013
Unloaded, picked, staged and loaded products for shipping. Received incoming shipments and reviewed contents against purchase order for accuracy. Followed proper selection procedures as established by the company. Banded, wrapped, packaged and cleaned equipment.
Selected products for specific routes according to pick sheets. Statistical Data Entry Clerk I
U.S. Census Bureau - Jeffersonville, IN
March 2010 to June 2010
Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Identified and resolved system and account issues. Processed confidential tax form information.
Verified and logged in deadlines for responding to daily inquiries. Education
High school diploma in Career Readiness
Southern High School Magnet Career Academy - Louisville, KY August 1995 to June 1999
College Degree in Medical Assistant
Spencerian College-Louisville - Louisville, KY
Skills
• Order Processing (8 years)
• Customer Service (10+ years)
• Multi-line Phone Systems (2 years)
• Data Entry (10+ years)
• Office Administration (10+ years)
• Microsoft Excel (2 years)
• Benefits Administration (1 year)
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
• Human Resources (2 years)
• Personal Assistant Experience (2 years)
• Driving (10+ years)
• Insurance Verification (1 year)
• Event Planning (Less than 1 year)
• Recruiting (Less than 1 year)
• Accounts Payable (Less than 1 year)
• Payroll (Less than 1 year)
• Office experience (10+ years)
• Medical scheduling (1 year)
• Kronos (Less than 1 year)
• Order Entry (5 years)
• Attention to Detail (10+ years)
• Cash Handling (10+ years)
• Clerical Experience (10+ years)
• Results Oriented (10+ years)
• Communication Skill (10+ years)
• 10-Key Calculator (10+ years)
• Microsoft Proficiency (10+ years)
• Filing (10+ years)
• Inventory Clerk (4 years)
• Medical Terminology (Less than 1 year)
• Documentation review (10+ years)
• HIPAA (8 years)
• Medical Records (2 years)
• Front desk (4 years)
• Time management (10+ years)
• Medical Billing (Less than 1 year)
• QuickBooks (Less than 1 year)
• Dispatching (1 year)
• Medical Receptionist (1 year)
• Administrative experience (5 years)
• Computer literacy (10+ years)
• Medical office experience (2 years)
• Proofreading (10+ years)
• Microsoft Outlook (5 years)
• Typing (2 years)
• English
• Logistics
Certifications and Licenses
Driver's License
January 2021 to November 2023
HIPPA
Present
Protects patients rights to be kept confidential by staff personnel. Assessments
Delivery Driver — Highly Proficient
May 2020
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Following directions — Highly Proficient
December 2020
Following multi-step instructions
Full results: Highly Proficient
Filing & organization — Proficient
December 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Data entry: Accuracy — Proficient
December 2020
Entering data quickly and accurately
Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Advanced attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Highly Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Medical receptionist skills — Expert
December 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Scheduling — Proficient
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Data entry: Attention to detail — Proficient
July 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Expert
January 2022
Using basic scheduling and organizational skills in an office setting Full results: Expert
Attention to detail — Highly Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Work style: Conscientiousness — Proficient
January 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Data entry: Attention to detail — Proficient
July 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Medical receptionist skills — Expert
December 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Advanced attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
AS400
WINSYS
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