Labour, customer service
Resume:
Lynn M Douglas
Peterborough, ON
K9H 1V3
*********@*****.***
Professional Summary
Service focused, bringing unparalleled skills in customer relations, task prioritization and time management with proven multitasking abilities.
Motivated to directly and efficiently addresse customer concerns head on, develop proactive solutions and implement connections with efficiency. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
Conflict resolution Recordkeeping strengths
Report preparation Multi-line phone talent
Money handling abilities Administrative support
Professional phone demeanor
Work History
T-Mobile Peterborough, Ontario
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Recommended products to customers, thoroughly explaining details.
Home Depot Peterborough, ON
Cashier/Customer Service Desk
Handle daily credit and cash transactions for customers with accuracy and speed.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained customer satisfaction with quick and professional handling of product returns.
Kawartha Credit Union Peterborough, ON
Teller/Customer Service
Maintained friendly and professional customer interactions.
Handled various accounting transactions.
Identified issues, analyzed information and provided solutions to problems.
Exceeded goals through effective task prioritization and great work ethic.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Received loan and utility payments, sending funds to correct destinations.
Established rapport with new clients to increase satisfaction and loyalty.
Kinark Child And Family Services Peterborough, ON
Receptionist
Kept reception area clean and neat to give visitors positive first impression.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Greeted customers and visitors in-person and via telephone calls professionally and provided friendly, knowledgeable assistance..
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Acted as first point of contact and set appointments for prospective clients.
Scheduled office meetings and client appointments for staff teams.
Education
Sir Sandford Fleming College Peterborough, ON
Finished 1st Year Mental Health and Addiction
Kenner Collegiate Vocational Institute Peterborough, ON
Registered Nursing Assistant
Graduated with a Diploma in RNA
Sheridan College Institute of Technology And Advanced Learning Oakville, ON
Animal Health Technology
Graduated with a Diploma in AHT
o appropriate personnel.
Acted as first point of contact and set appointments for prospective clients.
Scheduled office meetings and client appointments for staff teams.
Education
Sheridan College Institute of Technology And Advanced Learning Oakville, ON
AHT Animal Health Technology
Sir Sandford Fleming College Peterborough, ON
Finished 1st Year Mental Health And Addictions
Kenner Collegiate Vocational Institute Peterborough, ON
RNA Registered Nursing Assistant
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