Insightful Information Technology Manager with over 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Excellent communicator and influencer in working collaboratively with IT leadership teams to define and accomplish project milestones. Highly adept in problem-solving, technology needs assessments and staff development.

Work History

2016-01 - 2016-11

SYSTEMS MANAGER

TALKING RAIN BEVERAGE COMPANY, PRESTON, WA

Responsible for daily management of the entire software portfolio.

Brought in specifically for the ERP (Dynamics NAV) upgrade that touched every major line of business in the company.

Project was completed on-time and under budget with all parameters of success being met.

Interviewed, hired, trained and mentor staff by coaching daily, leading performance reviews and offering constructive feedback.

2012-01 - 2014-01

TECHNOLOGY DELIVERY MANAGER

SIEMENS HEALTHCARE - UW MEDICINE AT NORTHWEST HOSPITAL AND MEDICAL CENTER, Seattle, WA

Led 32 Technology Professionals in providing excellent customer service to users requiring support for 2,3 and 4 level issues.

Provide full technical support and vision for the Hospital and clinics

Project Management.

Managing RIM Resources.

2009-01 - 2012-01

DIRECTOR OF INFORMATION TECHNOLOGY/FACILITIES

COMMUNITY HEALTH CENTER OF SNOHOMISH COUNTY, Everett, WA

Oversee operations and upkeep of data systems, telecommunication systems, software, hardware and reporting systems.

Developed and implemented goals and objectives for information systems technology throughout the organization.

Collaborated with other departments to plan, organize and execute all IT functions including support, maintenance, planning, compliance and advancement of all technologies.

Developed and executed a disaster recovery plan allowing continuous operation of the company in the event of any catastrophic failure.

2005-01 - 2009-01

IT Manager/HIPAA Security Officer

WESTERN WASHINGTON MEDICAL GROUP, Everett, WA

Directed planning, design, and implementation of additions, deletions, and modifications to regional infrastructure spanning 17 locations including data center, 320 users, and 37 servers.

Facilitated favorable negotiations and cumulative savings of $230,000+.

Saved company $200,000 by reviewing and negotiating changes in contracts.

Developed and modified all IT procedures and policies aligned with ITIL and corporate standards.

2001-01 - 2005-01

Consultant/Small Business Networking

SCOTT IT, San Antonio, Houston, TX

Designed, configured, and installed SMB networks to meet business needs and standards.

Diagnosed and resolved network, telephony, and general IT issues.

Provided managed services to SMB environments.

2000-01 - 2001-01

Software Engineer/Tester

DELL COMPUTERS, INC, Austin, TX

Created and updated testing procedures to meet current technology and software requirements.

Planned and conducted testing of every platform combination.

Orchestrated efficient deployments, including testing features and correcting code to produce innovative products.

ROBERT K. SCOTT

Personal Info

Address

Port Orchard, WA. 98386

Phone

425-***-****

E-mail

adrlds@r.postjobfree.com

Skills

Business Needs Analysis

Project Management

Process Improvement

Technology Integration

Process Improvement

Project Management

Hardware

Network

Contracts

Cost Control

SLA Management

Strategic planning

Disaster recovery

Staff Training

ERP

Vendor Management

Help desk

Information security

ITIL

Leadership

Mentoring

Needs Analysis

Negotiations

Hardware management

Network administration

Storage procedures

Infrastructure maintenance

Data center communication

Technical support

Cluster technology

Requirements analysis

Infrastructure development

Budget administration

Product development

Security planning

Project lifecycle management

Report delivery

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