MITRA TAVASOLI

Richmond Hill, ON - 416-***-**** adrld4@r.postjobfree.com

ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE

HIGHLIGHTS OF QUALIFICATIONS

•Demonstrated strong computer skills: proficient in MS Office, including Word, Excel, Access, Outlook and PowerPoint

•Excellent organizational and written communication skills

•Strong telephone and verbal communication skills along with active listening

•Mature, self-motivated and able to work with minimal supervision

•Ability to multi-task, set priorities and manage time effectively

•Enjoys working as part of a team and independently

•Adaptable and dedicated with a positive attitude

WORK EXPERIENCE

Medical Office Secretary/ Administrator (part time) August 2019 to Present

Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations and filing the charts.

Entering the patients and accounting info in MEDSTAR software, checking OHIP cards

Worked with PS Suite MR (Electronic Medical Records)

Ability to work with medical office software same as PS Suit and Ocean.

Administrative Assignments Jun 2018 - Jul 2019

Various Staffing Agencies

•Promptly received incoming calls, answered inquiries, took messages and transferred calls

•Maintained filing system to ensure company files were organized and easily accessible

•Monitored stock of office supplies and reported any shortages

•Managed multiple deadlines and remained calm under pressure

Call Centre Agent Jan 2018 - May 2018

CAA South Central Ontario - Thornhill

•Managed large amounts of inbound and outbound calls in a timely manner

•Followed communication scripts when handling different topics

•Identified customers’ needs clarified information, researched every issue and provided solutions and /or alternatives

•Seized opportunities to up-sell products

•Built relationships and engaged customers

•Maintained records of all conversations in the call center database

Customer Service / Sales Representative 2014 - 2016

Multy Home LP - Vaughan, ON

•Obtained and evaluated all relevant information to handle product and service inquiries

•provided pricing and delivery information

MITRA TAVASOLI

Richmond Hill, ON -416-***-**** adrld4@r.postjobfree.com

•Performed customer verifications

•Set up new customer accounts

•Processed orders, forms, applications and requests

•Recorded details of inquiries, comments and complaints

•Recorded details of actions taken

•Prepared and distributed customer activity reports

•Maintained customer databases, followed up on customer interactions

•Communicated and coordinated with internal departments

Receptionist 2014

Housing York - York, ON

•Performed all reception duties including greeting visitors and helping them find the right area

•Consistently demonstrated a passion for client services, always seeking to add value,

Provided feedback on the efficiency of the customer service process, Courteous and friendly at all times with colleagues and a diverse population of clients

Customer Service Representative 2013 - 2014 Hudson's Bay Company

•Interacted directly with customers by telephone, electronically and in person

•Responded promptly to customer inquiries, handled and resolved customer complaints

•Handled the cash machine and stocked the shelves

Office Administrator / Health and Safety Coordinator 2008 - 2011

Art Printing Company

•Performed administrative duties such as answering a 14-line phone system in a professional manner, filing, faxing, reporting, cash reconciliation and database management

•Proven skills in establishing and maintaining complex systems, answering phones, taking orders

•Managed large amounts of inbound and outbound calls in a timely manner due to long experience in customer service and call center

•Managed delivery of human resources functions and programs including orientation programs and health and safety training and development

•Worked as Health and Safety and HACCP Coordinator, working with WSIB and Minister of Labour, clarified WSIB Standards and related training with employees

•Applied Health and Safety Policy and practices

ADDITIONAL WORK EXPERIENCE

Library Volunteer

Toronto District School Board

Librarian and Library Manager

Agricultural Research Centre

EDUCATION

Diploma in Accounting and Payroll Administration

Everest College

Bachelor of Library and Information Science

University of Shiraz

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