Customer Service Sales Representative

Cynthia Wilder

** ***** ******

East Orange New Jersey 07018

973-***-****

******.**********@*****.***

Objective: To obtain a position enabling me to utilize my proficiency in Quality Assurance/

Customer Service/Sales

Experience : 2019-2021 Health Care Assistant Bear, DE

. Prepared meals

. Assist with medication

. Making sure all doctor appointments are kept and

instructions are followed.

2014-2019 Librarians Book Express Jersey City, NJ

Customer Service and Sales Representative

. Monitor all incoming /outgoing calls.

. Resolve customer complaints and inquiries.

. Obtain personal identifiable information from customer

for completion of all sales.

2009-2014 Altman Group Lyndhurst, NJ

Quality Assurance Management

. Monitored and dispensed application information to

. center agents.

Provided distinct and precise reports on center agents.

. Managed database of veteran and new agents.

2004-2007 Smart Shipper Newark, NJ

Customer Service/Sales Representative

. Monitored database for all new customers

. Direct all incoming calls.

. Provided spread sheets for company productivity.

. Handled customer complaints.

. Increased territorial sales by 15%.

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