Data Entry, Customer Service, logistics

Carlos Rivas

***** ******* ***. *******, ********** 90650

Phone: 310-***-**** Cell – E-mail: adrlb7@r.postjobfree.com

Objective: Obtain a permanent position in a stable and respectable organization to explore and expand the skills learned and acquired through training and work experience.

Education

·Santa Monica High School,

Santa Monica, California 1995-1998 (Graduate)

·Southern California School of Interpretation,

Santa Fe Springs, California 2008-2009 (Court Interpreting Program - School Certification) (Spanish)

Computer Skills:

Microsoft Word, Excel, Power point, Outlook, DocuSign, SAP. FedEx Manager. Computer savvy

Experience

Quest International

Irvine, California – November, 2021 - Present

Strategic Accounts Coordinator

Administrative, Data Entry, Customer Service, Logistics

Position summary: Provides and coordinates multi-departmental administrative and internal repair support. Maintains OEM accounts and strategic customer requirements.

-Provides administrative support for OEM and other strategic accounts, including preparation of correspondence, proposals, price quotations and shipments.

-Supports customers by issuing SO’s/RA’s, follows up with customers on quoted repair items and pending inquiries.

-Creates and organizes records of business correspondence using databases and other files related to operations and repair activity.

-Creates, monitors, prepares pre-invoicing packets, and creates packing lists and air bills.

-Supports management and customers with requested reports.

-Organizes, maintains and prepares a variety of reports related to repairs and operational activities, when applicable.

-Observes current procedures and recommends changes for greater efficiency.

-Process product/s from order receipt to shipment fulfillment (When required).

-Provides internal support to Operations Department, managing delivery and shipment deadlines. Provides tracking number to customers as required.

-Utilizes customer portals to coordinate expected incoming shipments.

-Manages technical data entry for multiple OEM and strategic accounts.

-Responsible for final administration process for quality check across multiple departments.

-Achieves and maintains customer satisfaction via OEM vendor scores.

-Adheres to Quest’s ISO certified policies and procedures, ensuring that only the highest level of integrity is utilized at all times.

-Develop and improve work practices and procedures

-Software used: SAP, Microsoft: Word, Excel, FedEx Ship Manager, FedEx.com, UPS.com

Crystal Stairs, Inc.

Los Angeles, California August, 2012- November 2021

Administrative, Data Entry, Costumer Service, Case Management

Family Services Specialist

·Customer Service

·Case Management

·Speak to Clients in person and on the phone, relay information

·Interpreter for non-English speaking clients. (English/Spanish) Fluent

·Maintain and update caseload of 200-300 parent files

·Schedule and organize appointments for program renewal interviews

·Data Entry

·Filing/Organization

·Translator – Company documents (English/Spanish)

·Create company documents and document revision (i.e. provider agreements, parent agreements, other important company documents, etc.)

·Use of DocuSign program for completion of documents of sensitive material

Experience

Center for Community and Family Services, Inc.

Carson, California July, 2001- January, 2012

Administrative, Data Entry, Costumer Service, Case Management

Family Services Associate/Provider Associate

Customer Service

Speak to Clients in person and on the phone, give information, interviewing, etc.

Interpreter for non-English speaking clients. (English/Spanish)

Enrollment of eligible parents into program

Maintain and update caseload of 200-300 parent files

Enrollment of child care providers into program

Conduct new provider mass enrollment session (10-20 clients at once)

Data Entry – Enter all parent and child care provider information in company’s software

Maintain and update caseload of childcare provider files (approx. 400-500)

Filing/Organization

Translator – Company documents (English/Spanish)

Create company documents and document revision (i.e. provider agreements, parent agreements, other important company documents, etc.)

Employee Supervision

Assist in new employee training, interviewing, and testing

Assisted with the Fraud Prevention Department (i.e. research and data gathering)

Client visitation and monitoring (home/work)

Assist in Quality Assurance Department procedures (i.e. review, update, correct, conduct inventory of parent and child care provider files for full accuracy and compliance with the California Department of Education)

Assist Information Technology Department on minor computer set up and organization.

Assist Finance Department in the calculation of childcare provider payments. Also reviewing payments for full accuracy and compliance with the California Department of Education as well as the payment recipients. Handle child care provider payment calls for complaints and discrepancies and make the proper corrections.

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