Customer service specialist
Resume:
NOUR HASBINI
PERSONAL
INTERESTS
Music
Cooking
Photography
Decoration
O bjective
Drawing
Designing
adrl9n@r.postjobfree.com
Technical Skills
A dobe P hotoshop
Microsoft Office
A dobe I llustrator
A dobe I ndesign
Languages
Arabic
English Excellent
Oral & Written
French Good
Oral & Written
Education
– BT 3 – Graphic Design
The Arab Vocational Institutet
2 0 4 – 2 0 5 TS – Graphic Design
Bir Hassan Institute
– Graphic Design
Mira Institute
Excellent
Oral & Written
Nationality : Lebanese
Country of Residence : Kuwait
Date of Birth
To obtain a position that challenges me and provides me the opportunity to reach my full potential professionally and personally utilizing my abilities and years of experience in your organization that is progressive intellectually and technically and one in which practices collaborative leadership, integrity and honesty.
To obtain a position that challenges me and provides me the opportunity to reach my full potential professionally and personally utilizing my abilities and years of experience in your organization that is progressive intellectually and technically and one in which practices collaborative leadership, integrity and honesty.
NOUR HASBINI
PERSONAL
INTERESTS
Music
Cooking
Photography
Decoration
O bjective
Drawing
Designing
adrl9n@r.postjobfree.com
Nationality : Lebanese
Country of Residence : Kuwait
Date of Birth
9 / 2016 - 2 / 2017
Executive Assistant & Data Entry (Falcon Films - Beirut)
• Data entry, updating prospectuses, handling logistics, and following up with clients.
• Scanning, faxing, emailing & filling (Software & Hardware).
• Handling incoming & outgoing calls and distributing them.
• Handling customer inquiries.
• Sending & distributing couriers through delivery services and Shipping Onboard and Abroad (Aramex, Rapid, DHL, TNT, MEA, UPS, etc..)
• Maintenance of the office & office’s equipments. 9 / 2017 - 4 /2019
9 / 2019 - 9
Receptionist/Administrative Assistant
Guest Relation / Service Recovery (Al-Shaya Group - Kuwait)
(MG Holding - Beirut)
• Data entry, updating prospectuses, handling logistics, and following up with clients.
• Scanning, faxing, emailing & filling (Software & Hardware).
• Handling incoming & outgoing calls and distributingthem accordingly.
• Handling clients’ inquiries.
12 / 2015 - 8 / 2016
Graphic Design (CloudyPro – Beirut)
• Creating graphic templates, layouts, and
product illustrations.
• Creating designs for business cards, brochures, and company logos.
• Photographing when needed to enhancecreativity.
• Social Media visual design development.
https://m.facebook.com/dollvilleboutique/
https://m.facebook.com/groundzerolebanon/
3 / 2015 - 10 / 2015
Secretary & Data Entry (Magna Media - Beirut)
• Data entry, updating prospectuses, clients, and applicants on salesforce website.
• Following up with clients and sending back reports.
• Scanning, faxing, emailing & filling (Software & Hardware).
• Handling incoming & outgoing calls and distributing them.
• Handling customer inquiries.
• Sending & distributing couriers through delivery services Aramex, DHL, TNT, etc..
• Minor Accounting, and handling petty cash.
• Maintenance of the office & office’s equipm ent. 5 / 2014 - 2 / 2015
Waitress - Zaatar w Zeit (Beirut) Custom er
• Greeting guests and present them with the menu.
• Informing guests about the special items for the day and menu changes if any.
• Suggesting food and beverages to the guest s in order to up-sell.
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• Serve food and beverage to the guest as per the course of order.
• Adhere to grooming and appearance standards.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office/accounts department Experience
• Build and support strong internal/external partnerships with other organizations to resolve complex, escalated complaints while taking corrective action in a timely, and responsive manner.
• Analyze and solve problems regarding billing, service, sales, retention and other issues
• Communicating with the logistics and ecommerce management team all over the GCC.
• Eliminate repetitive occurrences of customer dissatisfaction through reporting of data
• Demonstrates a positive belief in one's own capability to choose the correct course of action. Displays consistently high ethical standards in business and personal behaviors, and embraces an inclusive environment. Displays enthusiastic approach to work and to Comcast.
• Considers diverse points of view to manage relationships with customers, business partners and leaders.
9 / 2021
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