Loan Processor Customer Service

Jodie Aney

***** **** ******** ** **, Monroe, ***72 425-***-**** adrl9l@r.postjobfree.com

Profile

Experienced and goal-oriented Loan Processor with over a decade of experiencing protecting the credibility of organizations while providing quality assistance to persons seeking loans. Adept in assisting qualified applicants with obtaining loans in a timely manner. Able to successfully analyze and evaluate loan applications. Proven track record of addressing customer needs while presenting and exploring all of their financial options. The ability to cultivate trustworthy relationships, provide assistance, and abide by all regulations and laws while increasing production turn times as well as meeting and exceeding company goals.

Skills & Abilities

Experience

PROCESSING MANAGER INTEREST MORTGAGE MAY 2021 TO CURRENT

As a processing manager with extensive experience in coaching and leading a team of 10+ senior loan processors I am always mindful of quality control, origination's, lending, risk analysis, credit analysis, regulatory compliance in the mortgage industry with proven ability to meet and beat monthly company funding goals. Excellent interpersonal communication and presentation skills; works effectively with management, colleagues and clients at all professional levels. I, demonstrate the ability to deliver solutions, motivate teams, and attain major corporate performance goals. Highly comfortably working with senior management, employees and customers to effectively define and achieve strategic operational and financial objectives.

* Daily team pipeline management (condition follow up, vendor follow up, as well as borrower communication standards are met)

* Continuously review and obtain feedback from processing team as well as processing platforms to recommend improvements to drive greater efficiency.

* Management of processing team, including performance and compensation reviews and evaluations working with operations management and human resource department.

* Managing processing team while assessment of all processing policies and procedures and execution are met to ensure conformance with established compliance requirements.

* Deliver training and coaching to other employees companywide (operations and sales).

Skills Highlights

*Ability to work in a fast-paced environment while maintaining the highest quality.

*Excellent oral and written communication skills strong interpersonal and organization skills.

*Fannie Mae, Freddie mac, VA and FHA

*Knowledge dealing with regulatory compliance (RESPA, TILA, TRD, Reg Z)

*Mortgage / loan origination, auditing and management

*Customer relationship management

*Risk / credit analysis

*Identify trends and propose process improvements

*Performance management

*Team leadership

*Goal attainment

*Regulatory compliance

SENIOR LOAN PROCESSOR/TEAM SUPERVISOR NEW AMERICAN FUNDING SEPTEMBER 2020 – MARCH 2021

As a Senior Loan Processor/Team Supervisor, with extensive experience in loan management and processing, quality control, origination's, lending, risk analysis, credit analysis, regulatory compliance and servicing within the mortgage loan industry. Excellent interpersonal communication and presentation skills; works effectively with management, colleagues and clients at all professional levels. Demonstrates the ability to deliver solutions, motivate teams, and attain major corporate performance goals. Highly Comfortably working with senior management, employees and customers to effectively define and achieve strategic operational and financial objectives.

* Mortgage loan processing.

* Provided comprehensive support regarding mortgage services to colleagues and customers.

* Deliver training and coaching to other employees.

Skills Highlights

*Fannie Mae, Freddie Mac, VA and FHA, USDA

*Mortgage / Loan Origination, Auditing and Management

*Customer Relationship Management

*Risk / Credit Analysis

*Mortgage Planning

*Performance Management

*Team Leadership

*Goal Attainment

*Regulatory Compliance

*Encompass

SENIOR LOAN PROCESSOR HLP 4 SAFE WELLS FARGO OCTOBER 2016 TO SEPTEMBER 2020

Developed trustworthy relationships with clients seeking loans.

Achieved award for meeting customer satisfaction guidelines based on customer survey ratings.

Ensured strict adherence to operational policies, procedures, and guidelines; established strong working relationships with the management and staff

Worked quickly and efficiently to have loans processed as quickly as possible.

Increased the rate of return clients with unparalleled customer service and a commitment to satisfaction.

Managed top levels of customer service with borrowers; repeatedly earned monthly awards given for top customer service.

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