TIA ROBINSON

adrl8c@r.postjobfree.com 918-***-**** Auburn, AL 36830

Versatile and enthusiastic Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations. Exceptional record of maintaining profitability through positive resident relations and cost control. Adept at overseeing staff and maintenance teams. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

PROFESSIONAL EXPERIENCE

Campus Advantage. West & Wright. Auburn, AL

General Manager 04/2022 – Current

Deliver excellent customer service in all staff, resident and prospect interactions.

Flexible and capable of multi-tasking and shifting priorities as the property needs require.

Review, property code, enter and ensure timely payment of all invoices as they come in.

Assist with leasing and marketing efforts at the property including giving tours, answering leasing calls and processing online leases.

Review & Approve Invoices

Prepare Annual Budgets

Ensure property & Lease Files Are Properly Maintained

Process building maintenance and repair projects

Monitor all customer service issues

Handle Vendor Relations

Participate in recruitment, development, training and coaching of property team.

Responsible for ensuring property achieves budgeted revenues and expense targets. Assist in identifying opportunities to improve overall net operating income.

Participate in recruitment, development, training and coaching of property team.

Assist with developing annual marketing plan and property budget.

Address resident complaints and ensure issues are resolved in a timely manner.

Review and approve all payroll through ADP.

Provide professional development and coaching opportunities for on-site team through regular meetings and check-ins and performance reviews

Partner with corporate HR and regional teams on employee relations, training/coaching, onboarding/offboarding and other talent needs

Ensure retail spaces abide by contract and curb appeal.

Campus Advantage. West & Wright. Auburn, AL

Assistant General Manager 09/2021 – 04/2022 (promoted)

Deliver excellent customer service in all staff, resident and prospect interactions.

Flexible and capable of multi-tasking and shifting priorities as the property needs require.

Facilitate rent collections, management of delinquent accounts and reporting related to all Accounts Receivable activities. Always overachieve goal for delinquency collection.

Review, property code, enter and ensure timely payment of all invoices as they come in.

Address resident complaints and ensure issues are resolved in a timely manner.

Maintain accurate scheduled billing & ledger balances

Assist with move out procedures

Collect & post rent and miscellaneous income as it is submitted

Process Final Account Statements

Enter detailed notes in activity logs for payments, delinquency, and other communications

Proceed with evictions process for non-compliant residents

Complete pre-close and end of month financial reporting procedures

Participate in oversight of maintenance team, ensure good curb appeal and participate in quarterly inspections.

Ensure vendor W-9s are received at the time of hire and before any work is done for all vendors. Assist with vendor credentialling.

Auburn University. Auburn, AL

Housing Manager 03/2021 – 05/2022

Oversight and management of operations of dorms designated for isolation/quarantine of students.

Room audits, check-in coordinator for isolation and quarantine buildings.

Hourly rounds, point of contact for emergency issues.

Creating work orders as needed along with an end of shift report.

Manage resident lockouts, answer student/parent COVID-19 related phone calls.

Monitor and oversee deliveries.

Arrange for distribution of any necessary supplies/food to residence hall occupants.

Lakeview / Woodside Mobile Home Estates. Phenix City, AL

Property Manager 08/2019 – 03/2021

Greets, assists, and leases mobile homes to all prospective residents who enter office.

Ensures appearance of mobile homes are acceptable for showing and up to par for move ins.

Accepts and completes required application information from prospective residents.

Creates all lease documents and facilitates getting all parties to sign where required.

Assists owner in ensuring all property marketing is current, accurate, relevant and at its greatest effect.

Facilitate rent collections, evictions, notices for late rent and violations and other administrative duties.

Responsible for paying and recording monthly bills, budgeting, expenditure scheduling.

Implement and manage all systems for tenants, lead generation, database management and back-office support.

Be first point of contact in handling customer inquiries and complaints, then handling them accordingly.

Provide concierge level customer service to all tenants and prospects.

Work with maintenance and tenants on work orders along with follow ups.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Maintained current contract files as prescribed by company contract policies and procedures.

Increased occupancy to 100%.

Collected and maintained careful records of rental payments and payment dates

Bayshore Apartments. Fort Walton Beach, FL

Assistant Property Manager / Leasing Specialist 08/2018 - 02/2019

Greets, assists, and leases apartments to all prospective residents who enter community.

Ensures appearance of apartments are acceptable for showing.

Responsible for reporting market survey reports.

Accepts and completes required application information from prospective residents.

Creates all lease documents and facilitates getting all parties to sign where required.

Assists Property Manager in ensuring all property marketing is current, accurate, relevant and at its greatest effect.

Assists Property Manager in rent collections and other administrative duties.

Oversaw monthly collections of over $165,000 in funds, maintaining high payment rates by building positive relationships with tenants.

Diamond Gulf Rentals. Destin, FL

Quality Inspector 08/2018 – 02/2019

Maintained housekeeping service standards by documenting, reporting, and cleaning any and all housekeeping needs. Reported any technical issues within the homes for future guest satisfaction

Organized inventory, supplies and linens for housekeepers for all homes that were to be cleaned that day

Managed a fast-paced inspection system that maintained inspection regulations and allowed me to help other inspectors, if needed

Enter status of homes into the property management system by using an app on smartphone to ensure housekeepers showed up to homes that they were assigned that day along with finishing their tasks before guests were to arrive for their vacation

Inspected work performance to ensure that it met specific company standards

Performed and assisted with cleaning duties as necessary

Dedicated willingness to lead, take charge, and offer opinions and directions.

Checked all beach homes to ensure that all homes were cleaned properly

Trained housekeeping employees on what inspectors look for when checking for accuracy in homes

Acknowledged and greeted guests with a warm, friendly greeting when they arrived at the multimillion-dollar beach homes.

Reviewed weekly inventory of supplies needed to complete the assignments for the week and ordered accordingly

Call back housekeepers for any corrections and follow-up once complete.

Create schedule for housekeepers and inspectors

ReMax All American. Hinesville, GA

Rental Agent / Real Estate Assistant 08/2015 - 08/2018

Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.

Implement and manage all systems for clients, lead generation, database management and back-office support.

Act as liaison between clients and agents.

Participate in company-provided training sessions.

Be first point of contact in handling customer inquiries and complaints.

Create, maintain and utilize complete lead follow-up system.

Provide concierge level customer service to clients and customers.

Work with all preferred vendors, including professional photographers, contractors, etc.

Kept accurate records of all resident and tenant correspondence.

Ogeechee Technical College. Statesboro, GA

Student Affairs Assistant 05/2014 - 08/2015

Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.

Set up and maintained physical and electronic filing systems.

Created and maintained spreadsheets and developed administrative and logistical reports.

Conducted thorough research using various media sources to obtain relevant data for staff requirements.

Maintained attendance records, taking note of staff vacation time, sick days and personal days.

CubeSmart. Hinesville, GA

Office Manager 04/2012 - 05/2014

Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies

Received, checked and processed applications for new leases

Show apartments to qualified prospects; sell features and benefits of the community and close to qualified candidates

Process rental applications and related rental paperwork. Coordinates move-in of new residents and conduct resident orientation

Responds to resident requests, including maintenance requests. Follow up on work orders to ensure resident satisfaction

Assisted property owners in locating tenants to lease or rent available space

Trained staff on compliance, policies and procedures to maximize success

Implemented business strategies to maximize tenant satisfaction and reduce vacancies

Texas Roadhouse. Columbus, GA

Key Holder 07/2003 - 04/2012

In charge of running the entire store while on the shift.

Responsible for managing ten to fifteen employees all at the same time.

Ensure that all employees are following the food safety procedures implemented by the company.

Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.

Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.

Trained workers in every position, including food preparation, money handling and cleaning roles.

Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Monitored business levels and realigned team positions to provide optimal coverage for customer demands. Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.

EDUCATION

Ogeechee Technical College

Statesboro, GA

Diploma: Business Administrative Technology

Ogeechee Technical College

Statesboro, GA

Certificate: Supervisor / Management Specialist

Honor Graduate

Ogeechee Technical College

Statesboro, GA

Certificate: Health Care Assistant Certificate (Nurse Track)

Ogeechee Technical College

Statesboro, GA

Certificate: Certified Nursing Assistant

Ogeechee Technical College

Statesboro, GA

Certificate: Medical Billing Clerk

Honor Graduate

Ogeechee Technical College

Statesboro, GA

Certificate: Medical Front Office Assistant

Honor Graduate

Ogeechee Technical College

Statesboro, GA

Certificate: Medical Administrative Assistant

Chattahoochee Valley Community College

Phenix City, AL

GED

ADDITIONAL SKILLS

Microsoft Office Expertise

Multi-family and Student housing management

Report generation

System implementation

Accounting support, 10-key proficiency

Budgeting, Microsoft Office

Business processes, procedures and policies

Customer service, Quality control

Database management, Real Estate

Directing, Recording, Reporting

Financial, Forecasting, Scheduling

Insurance, Spreadsheets

Managing, Training, Mentoring

Property tours and inspections

Affordable and Fair housing knowledge

Tenant and eviction laws

Marketing and advertising

Relationship building and retention

Resident issue resolution

Database Management

Organization and Time management

NAVICA

MLS listings

Propertyware

Rent Manager

RealPage

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