Res. SA Page *

Sandra Antionette

Close to Shree Siddhivinayak Meera

Wadachi Wadi

Undri,

Pune- 411 047

Maharashtra State (India)

Cell#: +91-882**-*****

Email: adrl7x@r.postjobfree.com

O B J E C T I V E

To grow, succeed with excellence and earn a profitable assignment that provides utmost satisfaction, self-development and assistance to achieve personal as well as organization skills.

Maintain and enhance Customer Service Representative where I can use my strong communication, organizational, exceptional interpersonal skills, and my ability to work well to resolve customer issues and foster a positive relationship between the customers and the company. Challenging Customer Relations post with a Company like yours that focuses on Sales, Retention and Resolutions. E D U C A T I O N

1978: Completed S.S.C. from St. Joseph’s High School, Mumbai, India 1980: Completed H.SC in Mumbai, India

Diploma: Professional Secretarial/Office Management Course in Typing/Shorthand/Telephone-Telex Operating – 1981

Excellent Typing skills of 65 wpm and Shorthand of 100 wpm. Well versed in Human Resources, Administration, Office Management, Public Relations, Customer Care Representation, Hospitality industry, knowledge of Lead Generation, BPO, Basics in Accounts and indoor sale, internet surfing etc. Computer Skills: MS Office package, Wordstar 2000 etc. E X P E R I E N C E

C U S T O M E R S U P P O R T E X E C U T I V E

T E C H N O P R O P E R T I E S, M U M B A I ( W F H ) APRIL 2022 – JUNE,2022:

Managed a team of representatives offering them with customer support, service process, resolved customer complaints brought to our attention. Provided accurate, valid and complete information utilizing the right methods/tools, and also handled customer complaints with appropriate solutions.

Res. SA Page 2

D U E D I L I G E N C E O F F I C E R / S T U D E N T A D V I S O R G S C, B A R O D A ( W F H )

OCTOBER 2021 – MARCH,2022:

Communicated with students/ customers via phone, email and chat process. Provided knowledgeable answers to questions about product, pricing and availability.

Worked with internal departments to meet customer's needs. Data entry in various platforms was also done.

C U S T O M E R S E R V I C E R E P R E S E N T A T I V E MSM SOLUTIONS, PUNE (WFH)

NOVEMBER 2020 – AUGUST,2021:

As a Customer Service Representative is to address customer i ssues and resolve t hem in a t imely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure t hat all valid customer concerns are being dealt with immediately. Customer Service Representative/Lead Generation

Executive

Z-TECH SOLUTIONS, MUMBAI (WFO/WFH)

AUGUST 2019 – MAY,2020:

Have been involved with incoming calls and customer service enquiries. Generated sale leads that developed into new Customers. Answered Customer enquiries and passed them on to the appropriate department.

Given information and helped solved customer problems. Have assisted customers with complaints and questions, given customers information about products and services, take orders, and process returns. Also have made it a point for customers to understand the product and answered questions about their Reservations, they are sometimes seen as having a role in sales.

HR Executive/Sales Coordinator

DYARCO INTERNATIONAL GROUP WLL, DOHA – QATAR

AUGUST 2005 – APRIL, 2019

• At the onset, worked closely and effectively with the General Manager and other Support Managers to keep them closely updated of upcoming communications and responsibilities.

• Competed a broad variety of administration, HR, Sales and Accounts tasks for the General Manager/Sales Manager including an extremely active calendar of appointments, completing Expense Claim reports, Budgets, composing and preparing confidential correspondence, arranging complex and detailed travel plans, itineraries, Sales Meetings, Agendas and compiling documents for Presentations.

Res. SA Page 3

• Responded to large volumes of emails on HR/Sales enquiries in a very professional and timely manner.

• Prepared, modified and produced Presentations, Sales Reports, Letters, Circulars, and Memorandums.

• Planned, coordinated and ensured the GM’s/other Sales/Operations/HR Managers schedules were well maintained in accordance to their available time management.

• Prioritized conflicting needs, handled matters expeditious, proactively and regular follow-ups with projects on successful completion within the prescribed deadline.

• Handled all typing, word processing, data entry for sales reports, production items, shipping and Inventory. Assisted in planning and organizing Company functions, as and when requested.

• Assisted at the Reception Desk with attending to telephone calls, and represented the company in a very professional manner.

• Was assigned to self-correspondence, organizing Principal’s meetings with our Senior Officials, daily updates, travel reports, tenders, hotel/flight bookings, business meetings for Senior Officials, Public Relations and all other Office/HR/Administration and Sales activities.

• Was also involved with mini-BPO chores with a few clients in the IT Sectors.

• Assisted the Marketing Department with accompanying clients for various meetings/follow-up accordingly. Conducted internet researches, as and when required by the Marketing Department to identify potential customers and projects for Principal’s evaluation. Was a Lead Generation Executive in the course of my tenure with utmost assistance to the Sales Department.

• Prepared Tender Submittal documents and ensured timely submission within the prescribed timeframe.

• Last but not the least, assisted the Accounts Department in compiling their Statement of Accounts/Payment/Receipt Vouchers for onward submission to Clients.

Accomplishments:

Researched and set up a good Filing/Document Control System, which saved time for both the Management & Staff for ease of access.

Created, organized and set up an Information Centre for Sales Manuals and Schematics which had a better access for needed information, as and when required.

Office HR – Administrator Executive/Sales Coordinator SWISSBORING & CO.LLC – MUSCAT, SULTANATE OF

OMAN

AUGUST 2001 – MAY, 2005

Was involved with all Office HR/Administration /Sales updates including self- correspondence, day to day routines, assistance with Performance Review records, travel site arrangements, reports, tenders and also follow-up on all office routine works, whilst reporting to Senior Managers of the company. Was awarded as the Employee of the Month for August 2002, for my splendid performance of overall Office and Event Management duties. Res. SA Page 4

Administration Executive/Sales Coordinator

AFRICAN & EASTERN LLC. – MUSCAT, SULTANATE OF

OMAN

JUNE 1998 – JULY, 2001

Involved with all Sales activities of the outlets, HR, PR and administration duties

, self-correspondence, clientele sales coordination, front desk reception duties, attending Seminars and Workshops including regular travel arrangements for the General Manager and Support Managers.

HR Administrator/Recruiter

EWBANK INTERNATIONAL CONSULTANTS (PRIVATE)

LTD/MOTT MACDONALD CONSULTANTS (PRIVATE) LTD.,

MUSCAT – SULTANATE OF OMAN

MAY 1995 – MAY, 1998

Involved in all HR/Administration duties including self-correspondence, travel arrangements, maintaining employees Performance Records, and Recruitment of new staff from Screening of applicants to final placement for the required assignment.

Preparation of Visa Applications, front desk attendance on Customer support and attendance to calls from Overseas Principals on behalf of the General Manager and Senior Officials of the company.

Assisted the QA/QC Managers in compilation of required documentation for ISO 9000 procedures.

The Company was successfully awarded the ISO 9000 Accreditation in 1995. Office Administrator/Sales Coordinator

HASSAN SULEIMAN YOUSUF LLC., MUSCAT, SULTANATE

OF OMAN

JUNE 1993 – SEPTEMBER 1994

Hands on day-to-day sales follow-up from various outlets, coordination with sales personnel on their daily sales and collection, assisted on correspondence, office administration duties, travel support arrangement, Public Relations and Accounts team work.

Also assisted with the Front Desk Reception with manning the phone attendance and customer care support on behalf of the Managing Director and other Support Managers.

Front Office Executive/General Administrator

SALALAH HOLIDAY INN – MUSCAT, SULTANATE OF OMAN

APRIL, 1991 – APRIL, 1993

Res. SA Page 5

Was assigned to guest relations, with registering and allotment of Rooms during their Check-ins/Check-Outs. Kept a track of cash in-flow in various currencies, attended to Reception desk/ Concierge with support to phone calls and customer service functions. Also assisted with the Sales/F & B/ HR and Personnel departments with their respective duties, as and when requested. Was awarded with a Certificate of Appreciation for Best Performance/Guest Relations during a Royal Dinner Reception held at H.E. The Minister of State

& Dhofar at Salalah Holiday Inn Hotel, in July 1991 and July, 1992. Administration Executive/HR Coordinator

ANAND ALLOYS & METALLURGIAL AGENCIES (PVT) LTD.,

MUMBAI – INDIA

JANUARY, 1982 – MARCH, 1991

Was involved with executing Employment Offers for employees/Performance Reviews and Appraisals periodically.

Hands on all self-correspondence, travel arrangements, preparation of Invoices, Shipping documents, Circulars, Memos, telex and telefax operations, front desk reception duties on behalf of the Managing Director and other Senior Officials.

S K I L L S & A B I L I T I E S

Excellent Organizational/Communication skills

Strong Customer Care/Relations and Mini BPO skills

Office HR - Administration/Management

Computer Proficiency/MS Office/Word Processing etc.

Data Entry operations / Filing / Typing / Shorthand/ Telephone / Telefax

/ Telex operation

HR/PR and Business Clientele approach.

Knowledge of Indoor Sales & Marketing & Lead Generation

Basic knowledge of Accounts

Hotel – Front Office Management / Cashiering/Sales/HR/Admin/PR and Event Management, and a good asset to the hospitality industry. A D D I T I O N A L S K I L L S / A C T I V I T I E S :

• Professional creativity to work in a dynamic fast-paced entrepreneurial environment.

• Highly energetic individual with excellent judgments and a warm personality that fosters on trust and co-operation. Res. SA Page 6

• Works individually on projects from conception to completion, with an ability to work under pressure and handle a wide variety of activities with confidentiality and discretion.

• Have a high level ethics, integrity, self-motivation, reliability and a positive attitude at all times.

As a Customer Service Representative served customers by providing product and service information and resolving product and service problems.

Attracted potential customers by answering product and service questions and suggesting informing about other products and services.

Opened Customer Accounts by recording account information.

Maintained Customer records by updating Account information.

Resolved product or service problems by clarifying the Customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintaining financial accounts by processing customer adjustments.

Recommended potential products or services to management by collecting customer information and analyzing customer needs.

Prepared product or service reports by collecting and analyzing customer information.

Contributed to team effort by accomplishing related results as needed.

As a HR Executive/Sales Coordinator – Maintained effecting working relationships with recruitment agencies.

Conducted interviews and coordinated the selection process.

Provided advice to Managers on employee’s relations cases.

Liaised with legal to ensure best practice is maintained in any employee relations case.

Designed compensation and benefits packages.

Implemented Performance Review procedures (e.g.

quarterly/annual and 360 evaluations)

Developed fair HR policies and ensured that employees understand and comply with them.

As a Sales Coordinator – Maintained effecting working relationships with recruitment agencies.

Coordinated with the Sales team by managing schedules, filing important documents and communicating relevant information.

Ensured the adequacy of sales-related equipment or material.

Responded to complaints from customers and given after- sales support when requested.

Strong ability for indoor marketing and also involved with accompanying Overseas Clients to meetings, tender submissions, internet researches to meet up with the Marketing requirements. Res. SA Page 7

Making of Sales Invoices/LPOs/Quotes and finalization of Purchase Orders etc.

As an Accounts Assistant - Prepared financial documents such as: invoices, bills, and Accounts Payable and Receivables.

Completed Purchase Orders.

Managed payroll.

Completed Financial reports on a regular basis and provided information to the finance team.

Calculated and checked to make sure payments, amounts and records are correct.

Sorted out incoming and outgoing daily post and answered various queries.

As a Front Office Executive/Administrator - Processed all incoming and outgoing calls accurately and courteously. Assisted in all front desk activities.

Recorded and controlled accurately wake up calls.

Paged guests in co-operation with concerned departments.

Assisted guests with international calls and directory queries.

Called guests by name whenever possible

Updated calendars and schedule appointments/ meetings.

Sorted daily deliveries/ mail/ couriers on the basis of priorities.

Assisted the HR team in exit and joining formalities.

Maintained administration and operation records. N A T I O N A L I T Y :

Indian

R E F E R E N C E S :

Upon request.

L A N G U A G E S K N O W N :

English & Hindi (Fluent)

Arabic (Basics)

Contact this candidate