Data Entry Front Desk

Maria Zannelli

**** ********* ***** ***. ** Orland Park, IL 60462 // Telephone: 708-***-**** Email: adrl7w@r.postjobfree.com

CAREER SUMMARY

Over 25 years of Customer Service experience

Exemplary communication skills

6 years of Administrative Assistant experience

Extensive knowledge of Medical Terminology

Experience with Microsoft Office 2007, 2010 and 2013

Moderate MS Excel

Data Entry and Filing Clerk with 15+ years’ experience

Mail Clerk with 4+ years’ experience

Detail-oriented

Positive Attitude

Customer Service Skills

Enthusiastic learner

Proficient writing skills

Exceptional grammar and spelling, proofreading skills

Excellent typing skills at 50+ wpm & experience with 10-key, proven record of speed and accuracy

Excels in a fast-paced, goal-oriented environment

Learned to anticipate the needs of those around me to better enhance the working environment.

Team worker who is also a Self-Starter

WORK EXPERIENCE

Insight Global – Premiere Staffing & Talent - Chicago, IL 2020 –

IDES – Illinois Department of Employment Security – remote contract position 2020 – 2022

Verification Specialist (DATA ENTRY Clerk), Customer Service Agent

Verification Specialist: Heavy Data Entry of claimant information into accounts

Reviewed forms of identification to determine if the documents appear authentic

Use of the PUA system to attach ID documents, tax documents, appeals, etc. to claimants’ accounts

Customer Service: Auto-called claimants back to assist them in registering for their online unemployment

accounts, troubleshooting errors, tech support. Fielding calls to designate which department would best suit

the claimants’ needs.

Fast-paced environment, number quota of calls and claims to be worked by end of day. Detail oriented,

metrics-based environment.

Surface Shields/ Ram Board - Tinley Park, IL 2017 – 2020

Receptionist/Administrative Assistant

All general office duties, including heavy Data Entry, Scanning, Fax, File, Email, Proofreading

Fulfilled sample requests to be shipped to end users for our sales team and to support our business

Handled incoming and outgoing mail for all Employees

Assisted customer service department with incoming phone calls

Signed in prospective employees and prepared them for interview with Recruiter

Coordinate meetings by both telephone and email between Branch Owner and Clients

Experience with Salesforce

Express Employment Professionals - Orland Park, IL 2014 – 2017

Front Office Coordinator

Heavy Data Entry

Managed weekly payroll for 30 – 50+ Associates equating to $17,000 / week

Assisted in the weekly management of $100,000-plus Accounts Receivable

Incorporated a more efficient filing system within the Associate / Client files

Assisted in the recruiting of new Employees and new Clients; Telephoned Employee reference checks and follow up to interviews

Handled correspondence for all Clients and Associates

Inside Sales Experience

Recruiting Experience

Orland Primary Care Specialists - Orland Park, IL 2002 – 2014

Front Desk Clerk / CNA/Medical Assistant

Front Desk: Heavy Data Entry - Computer skills helped in opening new files; greet Patients, phone duties, fax, mail and filing; balance Patient payments at the end of each day; record insurance information at each Patient visit.

Knowledge of medical terminology assisted in taking medical histories. Fax, EMR data entry; responsible for keeping exam rooms supplied; applying art talent when needed, proofreading and writing when necessary.

Meyer Medical Group - Orland Park, IL 2001 – 2002

Front Desk Clerk

Heavy Data Entry

Checked Patients in at the front desk, take insurance information, answer phones/take messages

ICD-9 coding, file, fax, copy, mail, errands.

Codilis & Associates, P.C. - Darien, IL 1995 - 2000

Copy Clerk/ New Accounts Clerk (Data Entry)

Copy Clerk: Copied and assembled court documents for Foreclosure and Bankruptcy Attorneys; fax and data entry. Learned to do this with speed and accuracy in order to facilitate the Attorneys’ schedules; responsible for all incoming and outgoing mail, ordering postage.

New Accounts Clerk: Heavy data entry - opening new accounts for Foreclosure and Bankruptcy Attorneys; performing search by fax; telephone. Typing skills were honed to speed the process of data entry, searches, proofreading.

Additional work experience available upon request

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