Data Entry Customer Service
Resume:
Kasey Mondesir *** Washington Street, Apt. **B, East Orange NJ 07017
[E] ***********@*****.***
[P] 646-***-****
STANDOUT SKILLS
Bi-Lingual English/Creole Team Player, Positive Attitude, Multi Tasker
Work Great Under Pressure, Problem Solver
High Standards, Engaging, Empathetic
Adaptable, Collaborative, Customer Focused
Powerbi
Agile
Proficient with Microsoft Excel, Word PowerPoint
Scum
Detail Oriented, Calming Presence
Tableau
Waterfall
EDUCATION/ Certification
Google Project Management Certificate (Pending)
Columbia Southern University Orange Beach, Alabama
Master of Business Administration (Concentration in Finance), (February 2020)
Empire State College Saratoga Springs, NY
Bachelor of Science: Management & Economics, (February 2018)
EMPLOYMENT SUMMARY
Love It Renovations (Volunteer Work)
Project Manager New Jersey
December 2021- June 2022
Manage documentation, process, and transition of project phase milestones from project start through build/construction and hand-off.
Coordinate with executives, administrative staff, and project teams to facilitate leadership review and alignment on project execution strategy across our datacenter build portfolio
Assist with planning and tracking of Stage Gate execution steps and key deliverables
Drive quality control reviews at the regional and executive levels to ensure all accountabilities are met and the high bar for leadership approval is met
Use gained experience and expertise to improve overall process design and execution activities to achieve an enterprise-level, scalable model
Self-starter with strong business acumen and the ability to effectively manage competing priorities
High attention to detail with consistent delivery, all while juggling multiple priorities simultaneously
Strong interpersonal, communication and presentation skills - ability to communicate clearly and effectively within multiples levels of an organization
Demonstrated influencing skills, with proven ability to handle multiple stakeholders and work streams across various levels of the organization
Demonstrated experience and success at delivering cross functional programs and validated ability to influence without direct management authority, taking ownership and driving results
Amazon
Operations Area Manager New Jersey
April 2021-Present
Perform frequent data analysis for sites efficiency and performance using Tableau and Excel to identify root causes and plan actions.
Conduct weekly performance reports using SQL and analyze the root causes to create an action plan for metrics that need to be improved.
Lead diverse teams of 120+ Prime Now employees on-site and virtually to produce from 60,000 units to 70,000 units translating to $350,000 in sales weekly.
Advocate on behalf of Prime Now employees and organize activities to lift team morale and productivity.
Hire new employees to support volume increase due to pandemic response and peak holiday season, by applying onboarding projects and programs, approximately 150+ new hires during peak 2021.
Partner with leadership teams to understand the business requirements, policy and strategies to ensure all teams comply.
Promoted 2 hourly employees to assistant manager.
Creating, managing, and supporting recognition and communication programs.
Ensuring procedures are followed for building security and product loss prevention.
Partnering with the management team to establish and maintain quality control standards.
Building and executing productivity plans by reviewing work forecasts, determining
productivity requirements, and partnering with other Area Managers to balance labor.
Proactively identifying and leading process improvement initiatives and Lean tools.
Communicating policies to associates and act as the primary information source for the
team, maintaining compliance and consistency and taking corrective action when needed.
Delta Air Lines
Tower Coordinator LaGuardia Airport, NY
February 2020- December 2020
Coordinates Service activities and flight needs/changes with contracted service groups
Monitors aircraft and FAA frequencies and ensures proper data is transmitted to internal
and public information display screens and personnel.
Manages all flights assigned to a specific area, including delayed departure time
assignments, coordinates service needs, and communicates current state of the flight to
appropriate personnel.
Monitors inbound passenger/baggage connections, provide analysis and recommendations.
Retrieve and analyze data using excel.
Perform data entry and data management.
Directs the necessary resources to accomplish required ground services.
Practice safety-conscious behavior in all operational processes and procedures.
Delta Air Lines
Customer Service Agent LaGuardia Airport, NY
April 2017—Present
Make reservations, generate tickets, board and deplane passengers, ensuring an on-time departure while adhering to safety guidelines.
Proactively greet customers, assess their needs, explain Delta's available technology alternatives and direct them appropriately.
Positively impact customers' use of airport technology to ensure a faster and friendlier airport experience for all customers.
Display a positive image of Delta.
Keep customers informed while ensuring service delivery.
Efficiently coordinate with internal resources while working under pressure and time constraints to dispatch flights on time.
Practice safety-conscious behaviors in all operational processes and procedures.
Independently manage unexpected passenger emergency—medical and travel situations, with adherence to Delta established processes and reporting requirements.
Provide special passenger assistance to those with special needs, e.g. wheelchairs, unaccompanied minors, single-parent families, non-English speakers, travelers with pets; particularly during an irregular operation.
Ensure compliance to government regulations and company policy at all times.
Work with vendors to ensure adherence to Delta standards for superior passenger experience.
Participated in the PSA U program and is now qualified to act as Agent In Charge (AIC).
Contact this candidate