Service Representative Customer
Resume:
Lisa A. Lockhart
Rio Rancho, NM 87124
Phone: 505-***-****
**************@*****.***
OBJECTIVE
To present an overview of my work experience and to have an opportunity to provide excellent customer service, information and assistance. Through the utilization of the skills and knowledge obtained over fifteen years I want to be a resource to customers and provide them with the resources or information necessary to effectively resolve a variety of customer issues.
KEY SKILLS
Experience with Windows operating systems such as Word, Excel, PowerPoint, etc.
Prioritizing work with detailed emphasis
Work independently & part of a team
Multi-tasking in a fast environment
Exceptional ability to work with diverse populations
Ability to adapt and learn quickly
EDUCATION
High School Diploma
Cibola High School, Albuquerque, NM 1978
EXPERIENCE
S&P DATA DIGITAL Rio Rancho, NM:
Customer Service Representative, June 2019 – Current
Provides information and assistance related to ADT services.
Answer phones and assist customers with questions or concerns related to their ADT service.
Provide support for any technical issues related to a customer’s ADT security system.
Schedule ADT security upgrades and systems for customers.
Provide support for customers regarding their bill.
Ensure customers issues are resolved the first time they call in.
LOWES, SCHEDULING FOR APPLIANCES Albuquerque, NM
Customer service Representative, June, 2018 – May, 2019
Answer phones and assist customers with questions or concerns they have about their appliance purchase.
Schedule appointment for customer for any appliance repairs or replacement.
Provide customers information on warranty on all Lowes appliances.
SITEL, Direct TV/AT&T, Philips/Norelco Albuquerque, NM
Customer Service Representative, June, 2015 to May, 2018
Answer phones and assist customers with any questions or concerns they have about their current or past bills.
Offer additional Direct TV/ AT&T services that can better accommodate the customer.
Assist customers with their Philips or Norelco products so they have a better understanding of its functions.
Presbyterian Health Care Services, Rio Rancho NM:
Diet Aide 1, March, 2011 to December, 2014
Take patients orders over the phone and by use of a palm pilot.
Take patient orders and deliver meal trays.
Adhere to guidelines while taking and delivering orders to patients.
Worked with patients over the phone, to make sure their meal plans were up to date and based on their health plan.
Meadowlark Senior Center, Rio Rancho, NM
Assistant Cook, January, 11 2010 to March, 27 2011
Cooked meals, packed them, and had them ready for pick up and delivery to the senior’s home.
Prepared and served lunch for seniors living in Meadowlark Senior Center.
Clean and prep kitchen for next day’s menu.
REFERENCES
Steve Lopez – 505-***-****
Jeremiah Butler – 505-***-****
Joshua Garcia – (505) 382 - 0387
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