Post Job Free

Resume

Sign in

Customer Service Assistant Manager

Location:
Hamilton, OH
Posted:
July 03, 2022

Contact this candidate

Resume:

CHANTELL L. ASKEW

Middletown, OH ***** 404-***-**** adrl5r@r.postjobfree.com

* *.* *****

OBJECTIVE

As a highly organized individual offering strength in independent project management and unique problem solving skills, my goal is to fully utilize my extensive education and expertise in corporate training, policy implementation, and compliance standards in accordance with corporate, local, and national laws and regulations. SKILLS

• Risk management

• Activity monitoring

• Familiarity with criminal justice system and prison population

• Cross-training collaboration

• Problem-solving

• Coordination

• Creative thinking

• Collaboration

• Mediation and delegation

EXPERIENCE

CARE COACH 1/SS NAVIGATOR Humana, Inc. 09/2014 – Current

• Works as a member of an interdisciplinary care management team providing members with chronic health conditions with local, statewide, and national wellness resources

• Leads cross-training initiatives for implementing and maintaining HIPPA laws while completing telephonic Release of Information (ROI)

• Acts as subject matter expert regarding department’s updated policy regulations

• Engages in mentorship programs through Women’s NRG and Thriving Thursdays

• Participates in department initiatives, such as, mDAT, updating and enrolling into Heart- Healthy IVR programs, in order to assist members with improving overall health and achieving health goals

• Efforts helped close over 36,000 social service gaps, enroll over 35,000 members into Heart-Healthy IVR program

ASSISTANT MANAGER Versa Capital Management, The Avenue 06/2016 – 08/2019

• Generated repeat business through exceptional customer service

• Hired, trained, and developed new associates on a point of sales system and key sales tactics

• Reported to Store Manager and District Manager regarding all staff and store issues

• Developed strategies for better workplace efficiency and goal achievement

• Obtained monthly bonuses and recognition for meeting or exceeding the sales goals of the previous year

CHANTELL L. ASKEW

Middletown, OH 45042 404-***-**** adrl5r@r.postjobfree.com 2 C.L Askew

ADULT CASE MANAGER Talbert House, Inc. 04/2012-09/2014

• Educated clients about the importance of monitoring their mental health symptoms through medication, therapy, and support systems

• Provided crisis intervention and advocacy

• Assisted clients with utilizing and applying for community resources that are deemed medically necessary

• Complied with applicable laws and regulations to ensure facility adhered to Medicare and Medicaid regulations

• Developed client treatment plans based on research, clinical experience, and client history

EDUCATION

Juris Doctorate (J.D.), General Studies 09/2009-01/2012 Thomas M. Cooley Law School, Lansing, MI

Bachelor of Science, Political Science 01/2005-08/2008 Kentucky State University



Contact this candidate