Logistic Coordinator Customer Service

Marc Mosley

**** ******* ***** *******, ** ***** Cell: 678-***-**** Email: **************@*****.***

Summary/objective

I have 16 years of Lead and Management experience. In 2006, I supervised an initiative with a team of service managers in opening FedEx Ground’s largest South Eastern Facility. In a 12-month period, my team propelled FedEx into a highly ranked position among other top performing locations in the United States. As a result this facility was able to increase the daily service index from 89% to 98.5%. My objective is to obtain a position where strong individual efforts and teamwork is valued for the common goal of the company.

Areas of Expertise

Operations Management

Performance Reporting

Strategic Planning

Training & Development

Account Management

Market Research

Customer Service

Problem Resolution

Communications

Technical and Creative Writing

Networking and Team Building

Quality Assurance

Professional History

Trojan Battery

Production Supervisor Sept 2018-Current

Supervise 31 material handlers to maintain daily expectations and production.

Schedule employee’s time in ADP and manage employee’s PTO.

Track production and quality checks through PLEX software.

Complete performance review in Workday and go over performance with assigned material handler.

Manage man hours verses current production rate.

oConsistently maintained targeted man hours and production within first 30 days on site.

Schedule employee coverage for absent employees using PTO time.

Maintain a 6S lean environment with employee clean up and organizing department.

Johnson Controls, Inc

Logistic Coordinator III April 2018-Sept 2018

Supervise and Coordinate the Controls business and start up.

Monitor employee’s Etime.

Lead inventory initiative to maintain 85% inventory accuracy through the first business quarter.

oInventory currently house over 900 parts.

Develop relationships with stakeholders through weekly business metrics and weekly conference calls.

Currently 95% On Time Delivery with a goal of 95%.

Resolve and expedite customer discrepancies.

oLead employee stand down to inform the team of customer issues, daily metrics, and safety awareness.

oImplement Quality audits for customer satisfaction.

Developed company workflow by using “Lean Methods” and 5S for organization and efficiency.

TYCO/JCI February 2013-2018

Quality Supervisor Lead

Insure that all quality auditors are properly trained for daily tasks

Provide counter interim measures for any problem statement; then introduce poka-yoke for resolution.

Monitor employees to ensure that packages are equipped with proper contents for clients with accuracy

Make adjustments for Special Hazmat complaint reports through Sales Force.

oResponsible for 70% Reduction in Special Hazmat complaints within the DC from 2015-2017

Responsible for quality containment and PAR reports to assure Operational Excellence.

Audit international accounts within given time restraints

Attend daily management meetings and resolve any quality related issues

Achieved goal of reduction in customer complaints over a month’s time in SCS

oSLA turnaround from 88.6% to 100.00%

Initiated grassroots project for warehouse training

Created a daily issue log and weekly data matrix for stakeholders that identifies all internal drivers

Implement root cause analysis for process improvement

Interview potential candidates for a job in Quality Assurance/Quality Control

TYCO October 2012 - February 2013

Quality Operator

Audited international accounts

Verified locations of client/vendor merchandise by using cherry-picker machinery

Sent out daily discrepancy reports to upper management

Handled damage claims

FEDEX GROUND November 2007 – October 2012

Full Time Supervisor

Interviewed employees applying for full-time positions. Reviewed resumes, applications, and facilitated extensive training.

Led and managed approximately 100-120 employees for the 2nd and 3rd shifts and successfully completed task within a mandatory four-hour time frame.

Documented employees’ timesheets and processed payroll.

Audited and processed all administrative work timely.

Managed healthy relationships with vendors and contractors.

Troubleshot all issues in an effective process that was satisfactory for customers, employees, and peers.

Managed an outbound process under specific time restraints to meet expected deadlines for on time service.

Kept track of employee progress and quality control under Microsoft Excel.

FED EX GROUND January 2004 – November 2007

Lead Package Handle

Ensured that all trailers were loaded and unloaded within a certain time frame.

Planned sort strategy based on projected volume, head count, and other unknown variables.

First employee to be promoted to lead position in the facility.

Promoted to Operations Manager

EDUCATION

Clark Atlanta University, Atlanta, Georgia

Bachelor of Arts in History, December 2005

ORGANIZATIONS AND AFFILIATIONS

Phi Alpha Theta, History Honor Society, 2004 and 2005

TYCO Grassroots Organization

Project to improve inventory accuracy 2013/ Training Program Initiative 2016

Toastmaster- Competent Communicator (VPPR)

COMPUTER SKILLS

Microsoft Applications; Word, Excel, PowerPoint, Red Prairie, Sales Force

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