Customer Service Csr

Beatriz Guzman

SUMMARY

** years Administrative Assistant at Seasons’ Retirement Home

*1 year of CSR at Tepperman’s

*2 years of Customer service experience at Wind Mobile.

*7 years of Management and customer service experience.

Bilingual Spanish-English

French Basic understanding. Not fluent.

* College level studies.

Objective

To obtain a position that allows me to utilize my experience, people skills, and knowledge. I am interested in a position that can provide opportunities of growth and establish a foothold in a long-term career at some point.

Education

Bachelor of Psychology. Texas A&M University Kingsville

1995 – May 2000

Relevant Experience

Seasons Retirement Home, Administrative Assistant. LaSalle, On.

May 2018 – Current

At Seasons, I’m the first welcoming face when you come into the building.

My responsibilities are taking care of all the inquiries residents and family members may have about the schedule activities for the Retirement Home. I re-direct all incoming calls, manage calendars, organize documents, etc. My main role is to support all managers with their workload.

Tepperman’s CSR

January 2017 Windsor, On.

Responsibilities included:

Answering all incoming calls guiding and helping customers to set payment arrangements and explaining their balances.

Wind Mobile General and Tech. customer support. Windsor, On.

July 2012 - 2014

The responsibilities in this position included:

Answering incoming calls. Helping customers with General inquiries about phone plans, billing inquiries, and technical support.

Manager at University Square Apartments Kingsville, TX. 2004-2005

2002- 2004

Assistant Manager at University Square Apartments. Kingsville, TX. 1999-2004

1998- 2002

Hammons Real State. Leaseing Agent/Secretary Kingsville, Texas 1996 – 1998

As an Office Manager at University Squares, my responsibilities included:

Supervising the maintenance team and managing their work orders and supplies for 224 apartments.

Maintain an adequate inventory of office supplies.

Monitor the use of supplies and equipment.

Coordinate the repair and maintenance of office equipment.

Set up procedures and office policies for visitors.

Oversee daily and weekly maintenance of office machines.

• Assure follow through on maintenance agreements or contracts.

• Inventory and order office materials.

• Issue Purchase Order Numbers.

Keep records of employees’ sick days, overtime, vacation days in accordance with Personnel Committee policies.

Gain the multi-tasking ability, dedicated in serving customers, be organized and work efficiently.

Urich Corporation Auto parts /collision center receptionist Mexico

January 2004 – April 2005

The responsibilities in this position included:

Answering and forwarding calls from customers, filing invoices and work orders, arranging bank direct deposits for employees.

Computer programs: Internet navigators and all Microsoft applications.

Language Skills

English: fluent (oral and written).

Spanish: mother tongue.

French : knows the language rules and basic understanding.

Additional Interests and Abilities.

Able to work under pressure and stress.

Knowledge of all Microsoft applications.

Hard worker, ambitious and motivated.

Excellent attention to detail.

Leadership qualities: ability to work under pressure.

Ensure a balanced workflow using available resources.

Strong conceptual/creative thinking and problem-solving skills.

Bilingual.

Beatriz Guzman

2645 Cousineau Rd. Windsor, On. N9H2M3. 226-***-****

To Whom It May Concern;

Are you looking to add a motivated person with good customer service skills to your team?

You don't have to look any further. I'm sure I will be an asset to your company. Currently I’m looking for the perfect work environment to go back into the work force.

I have an upbeat attitude, and an ability to learn and succeed under tight deadlines.

I have over 7 years of experience in customer service. Including 5 years as the Head Manager of 221 Apartments. I thrive in team settings and work efficiently under pressure. I will solve any customer issues in an effective and professional manner. Always staying positive regardless, the situation. My goal will always be to have a happy and satisfied customer.

I've attached my resume with more information about my background. I feel confident that I will be a great addition to your company.

Thank you for your time, and I look forward to hearing from you soon.

Sincerely,

Beatriz Guzman.

Local address:

2645 Cousineau Rd.

Windsor, Ontario;

N9H 2M3 Canada.

Phone: 226-***-****

e-mail: *****@*******.***

Contact this candidate