Customer Service Medical Assistant

JENNIFER WAGGONER

**** * ****** **** **., Apt. *G, Ridgeland, MS 39157

Email: *********@*****.***. Cell: 769-***-****

OBJECTIVE:

Seeking to obtain an opportunity that allows me to utilize my extensive patient care experience in a professional and challenging environment. It is my goal to apply my compliance management, leadership, and relationship management talents in way that promotes organizational success and opens the door for growth opportunities.

WORK EXPERIENCE:

East Lakeland OB-GYN/ AEL

Flowood, MS

March 2012- Present

Laboratory Assistant

DUTIES:

• Perform quality control procedures and sample testing on both CLIA certified and CLIA waived machines

• Review of patient charts to ensure correct testing is performed per physician’s orders

• Phlebotomy that adheres to the standards of both the clinic and the law, while ensuring both patient and personal safety

• Responsible for receiving of supplies and documentation

• Assessing patients who need to be revived

• Testing of blood, stool, and urine samples

•Skilled with the management of difficult patient scenarios

•Covid 19 specimen collection and processing

Diabetes Care Group

Flowood, MS

December 2009- March 2012

Medical Assistant

DUTIES:

• Handling patient prescriptions (call in, electronic, and refills)

• Documenting patient information in electronic charting system

• Phlebotomy and testing of blood samples

• Testing of urine samples

• Collecting vital signs and assessing needs of patient prior to visitation with physician

• Prior authorization initiation and flow-up

*Developed and Established the Standard Operation Procedures Manual for laboratory machinery*

BioLife Plasma Services

Jackson, MS

July 2001- June 2009

Center Supervisor

DUTIES:

• Responsible for all ordering/receiving for clinic

• Responsible for payout and deposits in clinic

• Responsible for training employees in phlebotomy, donor records, and laboratory procedures

• Marketing of clinic

• Employee management

*Developed a Customer Service Committee for reviewing customer service standards and implementing client feedback.

*Established a Donor Appreciation Services program that provided recognition and appreciation to the donor base that supported the clinic.

TRAINING/CERTIFICATIONS:

• CLIA certified

• CPR certified

• Baxter Medical Receptionist training program

• Baxter Medical Labs certified

• Baxter Pharmaceuticals Phlebotomy training program

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