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Customer Service Marketing Executive

Location:
Oyo East, Oyo, Nigeria
Posted:
July 03, 2022

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Resume:

AKINSANYA, Olayinka Ibrahim

House **, Obafemi Street, Teachers Estate Development Association, Owode Apata, Ibadan, Oyo State, Nigeria Telephone: +234-808-***-**** Email: adrl3h@r.postjobfree.com MARKETING AND SALES MANAGER

A results-driven Marketing and Sales Manager specializing in the field of entertainment and hospitality with over 5years experience leading regional sales teams for a major retail corporation, seeking achievement to increase regional responsibility after proving ability to improve sales strategies and meet monthly targets. Highly motivated entrepreneurial passion who leads companies to growth and market differentiation with a record of generating new business opportunities and developing lucrative partnerships. SKILLS

• Team Management

• Strategic Sales planning

• Store Maintenance

• Customer Service

• Exceptional Presentation and public Speaking Skills

• Revenue Increase

• Mastery of MS Office (word, Excel, Outlook and Power point)

• Key Account Management

• Recruiting and Staffing Initiatives

• Price Matching

• Forecasting and Prospecting

• Strategic Partnerships

• Delivering Innovative Solutions

• Relationship Building

PROFESSIONAL EXPERIENCE

VIVA CINEMAS LIMITED (Viva Cinema, Ibadan) June 2019 – Present Marketing Manager

Analysing customer base and current sales strategies and identifying rising business opportunities to increase efficiency and profitability of the Cinema.

Key Duties:

• Analysing customer base and current sales strategies and identifying rising business opportunities to increase efficiency and profitability of the Cinema

• Drive sustainable financial growth by boosting sales and forging strong relationships with clients.

• Analyse current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue.

• Participate in sales campaigns to drive revenue and increase product growth.

• Group booking of Valencia Group of schools, Lead City International School, Juniors Ambassador School, Tobi International School pupils to see Animations

• Onscreen Advert, Rollup Stand and LED Adverts by Companies and Institutions such as Revolution Plus Property, Adron Homes and Properties, Lead City University, PFL Education, Sunshine Group of Schools, etc

• Hall hire for Sunday Services by Covenant Nation Church between December 2020 and January 2022. Key Contributions:

• Develop strong and effective working relationships with team member.

• Enhance effectiveness by ensuring team members have the information they need when they need it.

• Collaborate with colleagues and peers on sales, marketing, and product development to improve overall customer experience and satisfaction.

• Initiated value for value barter Between Viva Cinemas and Brighton Hotel

• Initiated Media partnership on Midmorning Show between Viva Cinemas and BCOS FEMLATOS ASSOCIATE LIMITED February 2018 – May 2019 Marketing Executive

Develop and oversee marketing adverts throughout the entire lifespan of printing machines, inks, photopolymer plates, papers and also to promote other products and services for the business unit of Femlatos Associate Limited. Key areas of focus include: creative, analytical, commercial, digital and administrative responsibilities. Key Duties:

• Working closely with other employees in areas such as advertising, market research, sales and distribution.

• Monitoring ongoing advert spend against the budget, keeping accurate records.

• Producing an accurate summary of total spend at the end of each marketing campaign.

• Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.

• Writing copy for all marketing collateral, including brochures, letters, emails and websites. Key Contributions:

• Overseeing and developing marketing campaigns

• Conducting research on Komori Machines and developing marketing campaign for printing materials such as papers, inks, photopolymer plates, chemicals and Agfa films.

• Devising and presenting ideas and strategies for selling printing machines whereby customers are allowed to pay instalment.

• Compiling and distributing financial and statistical information TOMOTEE NIGERIA LIMITED April 2016 – January 2018

Manager/Accountant

Provide detailed day to day financial statement of foods, drinks and lodge for Tomotee Hotel and Suites Business Unit, Tomotee Nigeria Limited. Key areas of focus include: Purchase and supply of drinks, update of store records, update of customer’s profile, staff log-in and log-out supervision, individual staff appraisal, pay slip, in charge of CCTV cameras and Intercoms.

Key Duties:

• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems.

• Accomplishes financial objectives by preparing an annual budget; scheduling expenditures and initiating corrective actions.

• Maintains staff by recruiting; selecting, orienting and training employees; maintaining a safe, secure and legal work environment; developing personal growth opportunities.

• Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counselling and disciplining employees; developing, coordinating and enforcing policies, procedure and productive standards.

Key Contributions:

• Install and maintain the CCTV cameras and intercoms for the entire hotel and its environs.

• Assists accountant to substantiate financial transactions by auditing day to day sales analysis.

• Restoration of 2 years Drinks capital by ensuring that no customer buys drinks on credit from barman.

• Assists in reduction in Ikeja Electric Bills by ensuring that Chillers and Air conditioners are always put off when not in use.

Q8 NIGERIA LIMITED (Chicken Republic Franchise) Feb 2011 – January 2012 Sales Marketer

Possess the ability to make varieties of food available to customers. Key areas of focus include: Research consumer desires and influence my company to make products and advertisements to suit those desires, work with the manager to determine necessary development of new foods or modifications to existing food products along with adequate price and promotion details.

Key Contributions:

• Keep regular contact with customers to obtain feedback on service and food quality using customer comment card

• Assists in making Burger, Chickwizz and frying Chips.

• Assists in attending to customers when there is crowd and on public holidays.

• Timely and accurate delivery of Foods and Pastries to customers. EDUCATION AND CERTIFICATIONS

• HND. Computer Science (Credit division) 2015

LAGOS STATE POLYTECHNIC, LAGOS STATE, NIGERIA

• OND. Computer Science (Credit division) 2011

LAGOS STATE POLYTECHNIC, IKORODU, LAGOS STATE

• West African Senior Secondary Certificate Examination (4 Distinctions, 5 Credits) 2008 SAINT SAVIOUR’S HIGH SCHOOL, IKOTUN, LAGOS, NIGERIA



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